Smart Buildings Service Coordinator

Description

• Act as primary point of contact for service customers to ensure expectations are met
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Schedule resources to support standard service agreements
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Requirements

• Associate degree
• Experience dispatching/scheduling field personnel/technicians
• High school diploma or state-recognized GED
• Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Verbal and written communication skills in English
• Must have the ability to demonstrate:
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Experience with Microsoft Office and business software systems (e.g., SAP)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance