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Business Unit Director DCS
Cbre
23d ago
Expert & Leadership (13+ years)
Full Time
London, England, United Kingdom
Onsite
Company Size
115,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
customer relationships
client delivery
staff development
leadership
operational management
business development
- Builds and develops high-level customer relationships with customers through fully understanding their needs and demands.
- Ensures high site standards including front and back of house areas.
- Focuses on ensuring excellent service levels are maintained at all times.
- Ensures all staff are appraised annually and all managers are formally trained in the CBRE appraisal process, and from this development plans put in place and followed through.
- Sets an example of exceptional standards in all activities, language and communications.
- Ensures that all-level staff complete the required mandatory training.
- Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities.
- Takes leadership of mobilisation and transition activity to ensure that CBRE and customer expectations are met.
- Ensures the team has the skills and motivation to carry out their roles to the best of their abilities.
- Deliver customer retention and win new business.
- Monitors and identifies areas for improvement as a matter of course.
- Creates a culture of exceptional quality and innovation.
- Drive sustainable profitable growth in line with business goals and objectives aligned to near and long term strategic plans.
- To lead the day-to-day delivery of the Business Unit.
- Ensures that we live up to the CBRE Rise values and behaviours and that the service offering is at all times fully evidenced on all sites.
- Dealing with a range of people from junior to senior level including site employees, suppliers and customers.
- Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement.
- Provide leadership for direct reports covering the full spectrum of operational delivery, including operations management, people management; project management and business development ensuring that the company culture and behaviours are displayed at all times.
- Lead company and statutory Health, Safety and Quality compliance and standards.
- Actively participate in the development of new sales pipeline and actively lead new business development activities.
- Trains, develops and directs team members ensuring a culture of continual development.
- Represents CBRE in a professional and credible manner to customers and the public.
- Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, BU QHSE objective setting and tracking, Dynamic RA, H&S scenario training and investigations.
- Identifies and targets in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU.
- Builds a robust succession plan for accounts, using management development programmes and local development activities.
- Participates in bid/business development activity.
- Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships.
- This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU.
What you bring
talent management
customer focus
clear communication
leadership experience
business acumen
matrix management
- Own talent management from people development through to succession planning for accounts.
- Is accessible and responsive to customers at all times.
- No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance.
- Proven track record operating in a senior or executive management role which has included responsibility for product, culture, people and business growth.
- Is constantly visible and accessible to the team.
- Business acumen.
- Strong influencing skills.
- Worked within a matrix organisation.
- Ability to understand commercial and financial metrics.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
Founded 1906
Year Established
Operates as the world’s largest commercial real estate services firm with a long-standing history.
100+ Countries
Global Presence
Maintains a strong presence across continents, offering market-leading research and analytics.
- Specializes in property leasing, investment management, and advisory services across global markets.
- Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
- Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
- Known for its innovative use of technology and data to drive real estate decisions.
- Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
- Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.
- Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
- Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
- Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
- Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
97% from Properties
Emission Sources
Ninety-seven percent of emissions stem from managing and developing properties for clients.
50% Reduction
Scope 1 and 2 Emissions
Aiming to cut Scope 1 and 2 emissions by 50% by 2030.
100% Renewable
Corporate Energy
Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.
68% Cut
Corporate Emissions
Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.
- Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
- Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.
26,000 members
EBRG Membership
The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).
- Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
- Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
- Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.
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