Airport Client Field Services Technician

• Provides software troubleshooting and support of systems such as FIDS, GIDS, BIDS, and EASE as well as QSYS paging hardware
• Install, upgrade, monitor, and troubleshoot issues with the Common Use System, including but not limited to client computers, peripherals associated and network connectivity.
• Receives incoming IT-related telephone calls and visitors, answer questions as appropriate and/or directs them to the appropriate party.
• Provides both Tier 1 and 2 support for employees of the Metropolitan Nashville Airport Authority (MNAA), passenger-facing technologies, and airport-provided tenant systems.
• Keep abreast of advancing technology with regards to computer networking, and hardware and software while focusing on airport needs and maximizing system capabilities and potential.
• Assist the BNA internal support IT team as directed.
• Installs and maintains software patches and upgrades where required, in conjunction with the assigned Amadeus System Administrator.
• Update or modifications as per manufacturers recommendations.
• Walkthrough/inspections to verify systems are functional and resolve any issues found.
• Clean and inspect common use PC's and peripherals.
• Supports MNAA’s commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Provide after-hours IT Helpdesk support.
• Repair of connectors of peripheral cables.
• Follows all safety regulations.
• Maintains regular and on-time attendance.
• Return of equipment/parts to manufacturers for repair.
• Monitors supplies and paper stock of Amadeus systems for airlines.
• Maintains an inventory of equipment and parts as well as documentation of vendor activities. Interfaces with outsourced IT and networking vendors as required.

• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, credit check, and breath alcohol test
• High school diploma
• Valid Class D drivers license
• IT certifications that distinguish skillset on security, Cisco, and VMware
• Works on multiple projects and tasks both individually and in a project team environment.
• CompTIA A+, Network+
• 2-4 years of progressively responsible experience as a computer/network specialist or end-user support technician.
• Associates degree in data processing/information systems

Salary Range: $30.67 - $41.72 per hour

• Paid Holidays
• Educational Assistance
• Deferred compensation plans
• Health Screenings
• Health, Dental, Vision, Life, Disability Insurance
• Annual/Bereavement/Military Leave