A UK housing association developing, managing and supporting affordable, energy-efficient homes
Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.
Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.
Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.
Managing cases where a greater focus or intervention is required.
Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.
Please note the successful candidate will need to complete a Basic DBS application.
Experience of working in partnership with internal teams and external organisations to achieve shared goals
Excellent time management and organisational skills
We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times.
Good problem-solving, negotiation and influencing skills
Strong communication skills, both written and verbal
Excellent customer service skills putting the customer at the heart of what we do
Access to an extensive suite of wellbeing services and tools including a digital gym
A competitive salary of £35,000 (inclusive of essential car user allowance)
A generous contributory pension scheme
Discounted gym membership
Private health care
Retail discount scheme
28 days holiday PLUS Bank Holidays
£35,500 per annum including Car allowance
Opportunities for learning and development
Free life assurance