Contract Security Manager
mitie cleaning & hygiene services
Oversees security team and operations for Bentall Shopping Centre
14 days ago ago
£47,515 - £47,515
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kingston Upon Thames, England, United Kingdom
Onsite
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
recruitment
kpi management
training delivery
workplace+
incident logging
client communication
- To manage the recruitment process for all new staff and ensure the team is adequately resourced at all times.
- Ensure that all Disciplinary / Staff Welfare / Staff Performance Reviews / Time and attendance matters are dealt with in accordance with Mitie Policies and Procedures.
- Management of Key Performance Indicators and service level agreements. These are to be reviewed on a Monthly basis with the site based client. All actions to recorded and completed in a timely fashion.
- Ensure the required Training is delivered to all staff and the required Training Targets are met. This includes Site Induction for new officers, site specific Training Matrix and The Bentall Centre Training Programme.
- Rapidly assimilate information from all available sources to enable a solution to any problem. Make significant strategic rational and objective decisions based on the current situational report ensuring that decisions and actions are documented, are effectively communicated and delegated to relevant parties.
- Ensure that all contractual requirements are properly filled and escalate any concerns to the Mitie Account Manager / Head of Shopping Centres.
- Ensure that manning requirement is met on a daily basis and ensure that ‘Workplace+' is fully up to date at all times.
- Keep abreast of the latest available technology and to make recommendations on the introduction of any suitable equipment/process. Manage contract supplies to include where required re-specify arrangements so as to optimize the cost, quality and efficiency of service.
- Ensure all incidents are logged and managed effectively through to completion.
- Remain flexible and applying innovative solutions to the changing dynamics of situations.
- Act as (when required) the Duty Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hours together with weekends (average 1 in 7 rotation).
- In the event of an incident or emergency situation take charge, supervise and manage the situation applying the strategic aims and objectives of The Bentall Centre and Mitie.
- Lead in the planning and Centre preparations for emergencies, supported by risk assessments and documented, tried and tested procedures.
- Ensure a high level of Customer Service is delivered and maintained at all times.
- Ensure standards of dress, safety and presentation are maintained throughout the team.
- Ensure all required reports are completed fully in a timely fashion on all required platforms.
- To design and implement Strategic business plans to the benefit of the Mitie operation and in line with The Bentall Centre requirements ensuring they comply with current legislation, quality requirements. Ensuring that both The Bentall Centre and Mitie are represented in a professional and credible manner.
- To initiate and manage regular reviews of the assessments of risk under Health and Safety at Work Act. Ensuring that corporate and departmental Health and Safety policies and procedures are implemented at all times.
- To grow, develop and lead all relationships with external agencies including local councils, Police and other external agents. Build relations with senior members of The Bentall Centres staff to ensure the highest standard of operational service levels are delivered by identifying and delivering solutions that add value to both The Bentall Centres and Mitie.
- Provide exceptional leadership, management and direction of all staff, make the best use of all available staff and their skills taking into account their health, safety and welfare, ensuring that all actions are compliant with both the Centre and corporate documented instructions.
- To provide clear and timely communication to client, Mitie and any other party on key issues that affect the business operation, customer and strategic service delivery.
- Build a close and trusted relationship with all other parties within the centre, including suppliers, Retailers and client staff.
What you bring
sia licence
cctv
financial management
team management
hr management
- Must hold a valid SIA Door Supervisor licence (CCTV desirable but not essential)
- Must have a proven trac record in owning and managing all financial aspects of a multi personnel security contract
- Must have industry related experience managing a large security team in a fast paced environment
- Must have experience in managing all levels and aspects of HR related matters such as investigations, disciplinaries, grievances etc
- Free staff car parking
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Company mobile phone and laptop
- Access to extensive ‘Mitie group Benefits'
- Centre staff discounts
- Our promise to our people: a place to work where you can thrive and be your best every day.
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Interview process
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Security clearanceInformation not given or found
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Company
Overview
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- Bring your expertise in software development
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- Bring your expertise in software development
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- Bring your expertise in software development
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