IT Site Support Engineer

Overview

Provide technical support and network setup for remote sites in Yorkshire/North East.

Key Responsibilities

• network setup
• network documentation
• device configuration
• hardware deployment
• incident escalation
• sla compliance

Tasks

-Be responsible for the setup and maintenance of remote site networks as well as the documentation of those networks -Work in line with Service Level Agreements delivering the requirements of Network Plus, ensuring that targets are met -Ensure that all network devices are configured in accordance with best practice security requirements and Network Plus build specifications and pre-tested -Comply with all systems, procedures and processes; so that the company and customer information is accurate -Liaise with the service desk to ensure that any support need is fulfilled whilst on the sites -Ensure that all hardware is configured and ready to deploy at sites in accordance with build specification and customer requirements -Work as part of a team to achieve results on 1st time fix whilst attending site -Help and support for all customers; taking time to ensure all customers’ needs are met and strive to exceed customers’ expectation levels through great service -Work closely with the service desk team and help by resolving and support issues whilst onsite at any of the remote offices -Deal with priority one incidents; escalating where necessary to 3rd line support and IT management -Keep current with the latest desktop and mobile and network technology

Requirements

• mobile tech

What You Bring

-Mobile phone technology

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Benefits

Compensation: £28,000 - £30,000 / year

About Network Plus

-Provides advanced infrastructure solutions to a wide range of industries. -Specializes in telecoms, utilities, transport, and energy infrastructure. -Has been involved in numerous high-profile projects, including building and maintaining essential networks for vital services. -Focuses on innovation and handles complex, large-scale projects requiring precision and expertise. -Known for designing, installing, and managing critical infrastructure that powers communities and businesses. -Partners with leading organizations to maintain the highest standards in infrastructure. -Operates in both urban centers and remote areas to ensure connectivity and power for all environments. -Continues to play a pivotal role in transforming infrastructure development and management.

Sector Specialisms