Description
business strategy
product lifecycle
budget management
partner collaboration
learning tech
team leadership
This role reports to the Vice President, Knowledge Sharing, and is responsible for overseeing delivery and lifecycle of the digital learning portfolio, including self-paced and instructor-led learning formats. You will own delivery of the product roadmap working with a team of project managers and engaging subject matter experts (SMEs), instructional designers, digital content producers, and other vendors. You will collaborate with other business units, including Customer Service, Marketing, Corporate Partners, and Meetings, among others, to achieve revenue and impact goals.
- Execute a comprehensive business strategy for ULI's online learning program with the goal of achieving revenue growth and mission impact.
- Manage the entire lifecycle of the eLearning product portfolio, from market research and ideation to launch, performance analysis, and retirement of courses.
- Manage the program's budget and P&L, forecasting revenue, managing expenses, and ensuring the program meets its financial targets.
- Collaborate with ULI's member leaders and member networks (District Councils, Product Councils), and key external partners to ensure alignment and support for the online learning strategy.
- Manage the research, reevaluation, selection, and procurement process for core learning technologies and third-party services, including the Learning Management System (LMS), content authoring tools, assessment platforms, and external development vendors.
- Conduct or engage vendors to deliver market research and competitive and pricing analyses to identify new course opportunities, anticipate industry trends, and ensure ULI's offerings remain relevant and best-in-class.
- Manage the relationship with ULI’s Global Customer Service Operations team to ensure high-quality service delivery. Establish key metrics for customer service and own the continuous improvement process based on customer feedback.
- Occasional extended hours during events.
- Lead a high-performing team of project, platform, and customer success managers. Foster a collaborative and innovative team culture.
Requirements
thinkific
powerbi
leadership
financial
product management
analytics
If you are an operational e-learning leader passionate about building successful educational products, this is a unique opportunity to shape a key growth area for a globally respected organization.
We are seeking an experienced Director, Knowledge Sharing to lead operations for the Urban Land Institute’s digital learning ecosystem, including its Learning Management System, Thinkific, and related partnership and cohort learning programs.
- A demonstrated ability to develop and execute a product or business strategy that resulted in measurable growth.
- Strong financial acumen with prior experience managing a budget or P&L and an understanding of the business drivers for a successful product line.
- Must be available for ULI Fall and Spring Meetings and travel as required (approximately 15–20%).
- Familiarity with commercial real estate and land use and/or one or more related fields (finance and investment, construction, architecture, urban planning and design) is a major plus.
- Proven experience leading and managing teams, including hiring, mentorship, and performance management.
- Familiarity with Thinkific and Articulate Rise360 preferred. Familiarity with NetFORUM, PowerBI, Smartsheet, and/or Zapier a plus.
- 8-10+ years of professional experience in product management, program management, or business line ownership, with a significant portion focused on online learning, adult education, professional development, or EdTech.
- Data-driven decision-maker, comfortable using analytics (e.g., revenue, engagement, survey data) to inform strategy and measure success.
- Ability to lift up to 30 lbs. and stand/walk for long periods at events.
Benefits
The salary range for this position is $106,916 to $120,000. Actual compensation will be based on experience, education, skills, and other job-related factors. This role is part of ULI’s comprehensive compensation package, which includes competitive benefits.
EOE/m/f/d/v. No relocation reimbursement is offered at this time.
- Hybrid position based in Washington, D.C.
Training + Development
Information not given or found
