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Munters

Technical Support Specialist - DCT

Company logo
Munters
Provider of energy-efficient air treatment solutions for a variety of industries.
Provide technical support for Data Center Cooling products, handling customer inquiries and resolving problems via telephone or web forms.
16d ago
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Daleville, VA
Field
Company Size
3,200 Employees
Service Specialisms
Air Handling
Humidity Control
Climate Control
Dehumidification
Cooling Systems
Industrial HVAC
Energy Efficiency
Sustainability Solutions
Sector Specialisms
Pharmaceutical
Data Centers
Battery Production
Food Production
Livestock Farming
Greenhouses
Animal Farming
Energy-Efficient Air Treatment
Role
What you would be doing
site visits
parts info
retrofit sales
warranty parts
service sales
technical support
  • If necessary on occasion visit a customer site to assist field service technician service visits when the situation demands it
  • Provide parts sold information to techs on a monthly basis to promote overall service
  • Promote sale of retrofit solutions by listening to customer
  • Prepare warranty parts approval requests with an extremely high level of accuracy
  • Promote Service during conversations with parts customers and actively promote service sales through warranty expiration letters and other marketing channels
  • Provide telephone coverage for incoming technical questions and product problems from customers and field service technicians.
  • Understand that Field Service’s major role is one of instant response to customers’ needs, and focus as part of a team to make us available at all times to all of our customers’ needs, urgent or otherwise
  • May be asked to be on-call on an alternating basis and respond to customers’ needs as required
  • Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities, provide input to customer complaints system and other corrective action vehicles
  • Monitor the service request database to respond to service calls received by the call center and work with customers to resolve issues.
  • Handles all other requests from management on a timely basis
What you bring
issue resolution
verbal communication
em/hvac
visibility db
marketing
plc programming
  • Ability to stay with an issue through its successful resolution
  • Strong verbal communication skills
  • Background in Electrical, Mechanical or HVAC equipment and or troubleshooting.
  • Computer skills with Visibility and database, word processing, and spreadsheets
  • Marketing skills and Organizational skills
  • Ability to multitask,
  • Extensive familiarity with Commercial and Industrial DH products.
  • Knowledge of BOM structures, PLC programming practices, Wiring Schematics, and HVAC controls
  • High school diploma
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • background checks may be conducted per company policy.
Company
Overview
  • Founded with a vision to deliver cutting-edge air treatment technologies for energy efficiency.
  • Specializes in high-performance climate control systems used in diverse industries worldwide.
  • Their products support sustainable processes in industrial, commercial, and residential sectors.
  • Focused on providing solutions for energy, water, and climate management across various sectors.
  • Notable for developing advanced dehumidification systems and air handling units.
  • Munters has been integral in designing systems that reduce energy consumption while optimizing performance.
  • Their systems are commonly found in manufacturing, data centers, and agricultural operations.
  • Recognized globally for innovation in air treatment and energy-efficient technologies.
  • Serves customers in sectors ranging from food production to pharmaceuticals, critical environments, and beyond.
Culture + Values
Environment + Sustainability
2050 Target
Net Zero Emissions Goal
Aiming to achieve net zero emissions by 2050.
  • Committed to reducing carbon footprint through energy-efficient solutions and sustainable practices.
  • Focuses on developing products and solutions that contribute to energy efficiency, resource conservation, and reduced environmental impact.
  • Invests in innovative technologies that promote sustainable energy use in industrial processes.
Inclusion & Diversity
  • Committed to increasing the proportion of women in leadership roles and technical positions.
  • Focus on creating an inclusive environment where diverse perspectives are valued and leadership is representative of the global community.
  • Implement various global initiatives to support a diverse workforce and inclusive culture.
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