Account Manager

• Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
• Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions.
• Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
• Coach, guide, and develop field personnel to enhance their skills and performance.
• Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly.

As an Account Manager, you will play a crucial role in ensuring the delivery of high-quality services to our existing customer base. This management position requires a blend of customer service excellence, leadership, and effective communication skills.

• Proficiency in computer skills, particularly in Word and Excel.
• Can handle operational demands to include last-minute emergencies.
• Excellent communication and interpersonal skills to effectively engage with clients and employees.
• Has excellent communication skills to enhance relationships with customers and frontline staff. Spanish speaking preferred, but not required.
• Strong problem-solving abilities to address issues promptly and proactively.
• Bilingual proficiency in Spanish is preferred.
• Is comfortable coaching, managing, and motivating field employees, to be their best while addressing any performance issues and gaps.
• Has a “whatever it takes” mentality—working early, late, or weekends if needed to serve and care for customers and employees.
• Has direct industry experience in commercial cleaning managing clients and employess
• Has the grit and stamina to be in the field 90% of the day, driving across the city visiting customer locations, inspecting service quality, and immediately addressing issues.
• Ability to multitask effectively in a fast-paced environment.

Base Salary: $80,000–$95,000