Description

The advisor delivers hands‑on installation expertise, training, and problem‑solving, strengthening installer capability and supporting sales teams. Responsibilities include conducting inspections, analyzing field issues, providing corrective recommendations, and documenting reports promptly. The role also involves coaching Level 1 & 2 tech reps, supporting sales events, planning test installations, and identifying local resources to enhance field service.

• Provide on‑site technical expertise for commercial and residential flooring installations across the Western U.S.
• Deliver hands‑on training, inspection support, and problem‑solving to dealers, installers, and customers.
• Analyze field issues, recommend corrective actions, and demonstrate solutions on‑site.
• Prepare and file inspection reports, product reviews, and related documentation promptly.
• Coach Level 1 & 2 tech reps and support sales events with product and installation training.
• Plan and supervise test installations, assisting R&D and quality teams with new product development.
• Identify and recommend local resources to enhance field service efforts.
• Travel 60–80% of time; coordinate appointments and adhere to Shaw travel procedures.

Requirements

Shaw Industries seeks a Field Technical Installation Advisor (Flooring) to act as the on‑site technical expert for commercial and residential customers throughout the Western United States. The role blends remote work from a home office with extensive travel—typically 60–80% of the time—to dealer locations, job sites, and customer starts. Candidates must reside near a major airport in the Western region to facilitate efficient air and ground travel.

Applicants need a high school diploma or GED and at least five years of commercial flooring installation experience, with deep knowledge of resilient flooring methods, tools, and techniques. Strong public speaking, teaching, and written communication skills are required to engage a broad range of audiences. Leadership, professionalism, self‑motivation, and the ability to travel independently by air and car are essential.

Preferred experiences include sheet‑goods work, heat welding, flash coving, carpet installation, and professional certifications. Core competencies expected are building trusting relationships, coaching and supporting others, influencing stakeholders, delivering compelling communication, and exercising good judgement.

• Maintain at least 5 years of commercial flooring installation experience and expertise in resilient flooring processes.
• Demonstrate strong public speaking, teaching, and written communication skills for diverse audiences.
• Exhibit leadership, professionalism, and confidentiality in handling proprietary information.
• Possess self‑motivation, organizational, and time‑management abilities; adapt to variable schedules.
• Ability to lift up to 100 lb and work in plant environments with standing, stooping, or sitting for extended periods.
• Preferred: experience with sheet goods, heat welding, flash coving, carpet installation, and professional certifications.

Benefits

Shaw Industries, a Berkshire Hathaway subsidiary, leads the flooring market with a portfolio of brands serving residential, commercial, and outdoor spaces. Employees enjoy comprehensive benefits such as health, dental, vision coverage, HSA, paid time off, parental leave, employee discounts, wellness incentives, career development assistance, 401(k) retirement plan, and insurance protections.

• Benefits include health, dental, vision insurance; HSA; paid time off, parental leave; employee discounts; wellness incentives; career development assistance; 401(k); disability and life insurance; financial and retirement planning support.

Training + Development

Interview process

Visa Sponsorship

Security clearance