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Product Support Manager - Flextool
Duluxgroup
Technical product expert providing support, training and development for construction tools.
10d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Allenby Gardens, South Australia, Australia
Field
Company Size
8,000 Employees
Service Specialisms
Paint and Coatings Manufacturing
Surface Preparation
Industrial Coatings
Decorative Finishes
Construction Materials
Product Innovation
Sustainability Solutions
Sector Specialisms
Decorative Paints
Texture Coatings
Protective Coatings
Industrial Coatings
Powder Coatings
Woodcare Coatings
New Housing
Commercial Construction
Role
What you would be doing
product testing
technical support
specs library
supplier collaboration
performance tracking
training delivery
- Tracking product performance and proactively identifying improvement opportunities
- Collaborating with suppliers and brand partners to stay on top of technical developments
- Building and maintaining a detailed library of product specs, service info, and technical resources
- Assisting with product testing, prototype evaluations, and new product introductions
- Providing daily technical support, troubleshooting, and diagnostics for our equipment range
- Creating and delivering training programs—both online and in person—for our customers, sales reps, and partners
What you bring
travel
microsoft office
communication
analytical
engine knowledge
- Willingness to travel within Australia and occasionally overseas
- Solid Microsoft Office skills and a valid Australian driver’s license
- Strong communication skills and confidence presenting to all types of audiences
- An analytical mindset and the ability to interpret service manuals and technical documentation
- A basic understanding of petrol/diesel engines, mechanical systems, and electrical/hydraulic equipment
- $1,000 annual gap cover for private health insurance extras
- Paid Community Action Day – give back to the community, your way
- Generous discounts on DuluxGroup products and partner offers
- A supportive, down-to-earth culture that makes work enjoyable
- Employee recognition programs that shine a light on your achievements
- Fitness Passport membership – discounted access to gyms and pools Australia-wide
- Top-tier learning and career development opportunities
- Paid parental leave from day one – 20 weeks for primary carers, 2 weeks for partners
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Interview process
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Company
Overview
1918
Year of Founding
The company was established in 1918, marking the beginning of its journey in the coatings industry.
2019
Global Expansion Year
Backed by Nippon Paint Holdings in 2019, the company expanded its global reach and capabilities.
- The company has evolved into a coatings powerhouse,crafting premium branded products—paints, sealants, adhesives, garage doors, seeds and fertilizers—that shape homes, gardens and landmark infrastructure.
- Its innovation hub in Victoria and global R&D centres fuel first-to-market coatings and protection tech for diverse environments.
- Typical projects range from family home makeovers and garden renewals to protective coatings on bridges and industrial sites.
- Its deep sector reach includes residential renovations, commercial builds, industrial applications, transport infrastructure and garden care.
- Unusually broad for a coatings firm, it also designs garage doors and garden care products—bridging home improvement and horticulture.
- Iconic brands like Selleys, Yates, B&D and Cabot’s help anchor its consumer trust across multiple household and trade categories.
- We have a commitment to creating and maintaining a culture of safety, sustainability, and inclusiveness.
- We value customer-driven innovation and continuously strive to enhance the quality of our products and services.
- We foster a high-performance culture that celebrates teamwork, integrity, and accountability.
- We encourage an environment of continuous learning, development, and career growth opportunities.
Net-zero by 2050
Environmental Commitment
Target to achieve carbon neutrality by a specific year.
30% Emission Reduction
Carbon Efficiency
Achievement in lowering carbon footprint since 2015.
25% Water Reduction
Resource Efficiency
Target to reduce water usage per unit of production by 2025.
Zero Waste Goal
Sustainable Practices
Aim to eliminate landfill waste from manufacturing by 2030.
- Continues to invest in sustainable product innovations, such as low-VOC paints and energy-efficient coatings.
50% gender balance
Goal
Aim to achieve equal gender distribution in leadership positions by 2025.
39% leadership
Current representation
Women currently hold nearly 40% of leadership roles.
- Creating a workplace that is welcoming for everyone.
- Implemented programs to support career advancement for women, including mentorship and leadership training.
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