O&M Lead - Residential Solar / Roofing at Venture Solar in Stamford, CT | Kablio

Role

Description

escalation

troubleshooting

dispatch coordination

ticket management

kpi tracking

documentation

Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience.
Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.
Complete company reports on findings from field appointments for issues like roof leaks and installation damage
Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.
Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution.
Lead and mentor the O&M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.
Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets).
Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.
Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.
Maintain accurate documentation of service history, resolutions, and parts usage.

Requirements

solar inverters

nabcep

5+ years

servicetitan

leadership

driver’s license

Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms
Valid driver’s license and clean record (occasional field visits may be required)
NABCEP certification or roofing trade certification a strong plus
5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR
Proven ability to remotely diagnose solar production issues, error codes, and communication faults
Excellent communication skills — must translate technical details to customers and internal teams
Strong leadership experience managing technicians and service workflows
Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)
5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)

Benefits

Paid time off + holidays
Opportunity to grow with a fast-scaling solar + roofing leader
Competitive salary (commensurate with experience)
Professional development and training
Full benefits: health, dental, vision, 401(k) with match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2024 Inc.

Inc. 5000 Recognition

Ranked on the list after achieving exceptional revenue growth.

212% Growth

Three-Year Revenue Surge

Experienced rapid revenue expansion over three years.

$20M+ Annually

Annual Revenue

Generates over $20 million in revenue annually.

1,000+ Reviews

Customer Satisfaction

Accrued over 1,000 five-star customer ratings.

Brings decades of hands-on energy experience to homeowners.
A 300-strong, in-house expert team serving the Northeastern U.S.
Offers sleek, symmetrical rooftop solar systems and single-day installations.
Provides advanced home energy monitoring solutions.
Specializes in residential and commercial solar with utility-grade performance.
Installs USA-made panels backed by 25-year warranties.
Offers zero-down financing options.

Culture + Values

We’re very driven, motivated by a unified cause of bringing solar to as many homes as possible.
We’re a diverse group of people, coming from different backgrounds, creating a fun environment.
Our work culture is dynamic, we have spirited conversations and everyone takes initiatives to do something great every day.
We do all of our work in-house, which assures our customers get the best possible service combined with the best technology in the world.

Environment + Sustainability

Six Years

NYSERDA Platinum Status

Achieved NYSERDA Quality Solar Installer Platinum Status consecutively.

300 Professionals

Clean Energy Adoption

Contributed to clean energy adoption across trained in-house professionals.

Operates a full‑service design, installation and monitoring of solar energy systems, servicing multiple Northeastern states including MD.
Has installed high‑efficiency solar systems optimized for energy, advanced in‑home monitoring controls, and offers unbeatable warranty.
No publicly stated net‑zero emissions target date found.

Inclusion & Diversity

4.3/5

Glassdoor Diversity & Inclusion Rating

The company's diversity and inclusion efforts have been rated 4.3 out of 5 stars by employees.

167 reviews

Employee Reviews

The diversity and inclusion rating is based on feedback from 167 employee reviews.

a diverse group of people, coming from different backgrounds.
Gender-related breakdown not publicly disclosed.

Articles

Company Portal (Employee Resources)

Reddit discussion: Experiences with Venture Solar

Reddit thread: Venture Solar quote insights

Role

Description

escalation

troubleshooting

dispatch coordination

ticket management

kpi tracking

documentation

Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience.
Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.
Complete company reports on findings from field appointments for issues like roof leaks and installation damage
Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.
Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution.
Lead and mentor the O&M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.
Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets).
Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.
Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.
Maintain accurate documentation of service history, resolutions, and parts usage.

Requirements

solar inverters

nabcep

5+ years

servicetitan

leadership

driver’s license

Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms
Valid driver’s license and clean record (occasional field visits may be required)
NABCEP certification or roofing trade certification a strong plus
5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR
Proven ability to remotely diagnose solar production issues, error codes, and communication faults
Excellent communication skills — must translate technical details to customers and internal teams
Strong leadership experience managing technicians and service workflows
Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)
5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)

Benefits

Paid time off + holidays
Opportunity to grow with a fast-scaling solar + roofing leader
Competitive salary (commensurate with experience)
Professional development and training
Full benefits: health, dental, vision, 401(k) with match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2024 Inc.

Inc. 5000 Recognition

Ranked on the list after achieving exceptional revenue growth.

212% Growth

Three-Year Revenue Surge

Experienced rapid revenue expansion over three years.

$20M+ Annually

Annual Revenue

Generates over $20 million in revenue annually.

1,000+ Reviews

Customer Satisfaction

Accrued over 1,000 five-star customer ratings.

Brings decades of hands-on energy experience to homeowners.
A 300-strong, in-house expert team serving the Northeastern U.S.
Offers sleek, symmetrical rooftop solar systems and single-day installations.
Provides advanced home energy monitoring solutions.
Specializes in residential and commercial solar with utility-grade performance.
Installs USA-made panels backed by 25-year warranties.
Offers zero-down financing options.

Culture + Values

We’re very driven, motivated by a unified cause of bringing solar to as many homes as possible.
We’re a diverse group of people, coming from different backgrounds, creating a fun environment.
Our work culture is dynamic, we have spirited conversations and everyone takes initiatives to do something great every day.
We do all of our work in-house, which assures our customers get the best possible service combined with the best technology in the world.

Environment + Sustainability

Six Years

NYSERDA Platinum Status

Achieved NYSERDA Quality Solar Installer Platinum Status consecutively.

300 Professionals

Clean Energy Adoption

Contributed to clean energy adoption across trained in-house professionals.

Operates a full‑service design, installation and monitoring of solar energy systems, servicing multiple Northeastern states including MD.
Has installed high‑efficiency solar systems optimized for energy, advanced in‑home monitoring controls, and offers unbeatable warranty.
No publicly stated net‑zero emissions target date found.

Inclusion & Diversity

4.3/5

Glassdoor Diversity & Inclusion Rating

The company's diversity and inclusion efforts have been rated 4.3 out of 5 stars by employees.

167 reviews

Employee Reviews

The diversity and inclusion rating is based on feedback from 167 employee reviews.

a diverse group of people, coming from different backgrounds.
Gender-related breakdown not publicly disclosed.

Articles

Company Portal (Employee Resources)

Reddit discussion: Experiences with Venture Solar

Reddit thread: Venture Solar quote insights