Service Advisor

Galadari Brothers

A UAE-based conglomerate with diverse sectors like media, retail, and heavy equipment.

Manage service requests, coordinate repairs, and communicate updates to customers.

NaNy ago

Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

United Arab Emirates

Field

Company Size

6,000 Employees

Service Specialisms

Engineering

Construction services

Sector Specialisms

Heavy Equipment

Engineering

Industrial

Motors

Role

Description

The position is responsible for managing service requests, preparing job cards for truck and trailer repairs, coordinating with technicians, and providing customers with clear updates on repair status, costs, and timelines. Additionally, the role ensures proper documentation, invoicing support, and maintenance of service records while delivering excellent customer service and maintaining workshop efficiency and quality standards.

Receive service requests and prepare job cards for truck and trailer repairs.
Coordinate with technicians to ensure timely and accurate completion of work.
Provide clear updates to customers on repair status, costs, and timelines.
Ensure proper documentation, invoicing support, and service records.
Deliver excellent customer service while maintaining workshop efficiency and quality standards.