Dynamics Functional Consultant

You will operate as a business facing specialist in Microsoft Dynamics. At its core the role involves helping implement and optimise D365 systems for use across the YTL UK Group.

As a key member of our IT team, you will drive the successful delivery of technology changes and projects by engaging closely with the business. Your responsibilities will include leading discovery sessions, gathering and translating requirements, engaging subject matter experts and stakeholders, and designing and configuring fit-for-purpose D365 solutions that meet business needs.

• providing performance metrics for the Dynamics Competency Centre and the Dynamics Platform Design Authority to review
• helping our business manage the change associated with the adoption of new systems and processes, including user adoption strategies and change control procedures.
• providing post-implementation support, troubleshooting, and issuing resolutions for Dynamics 365 users
• assisting in the deployment of D365 solutions and supporting the organisation during the go-live phase to ensure a smooth transition
• training end-users and providing documentation to ensure they can effectively use the D365 system and its features
• continuously evaluating the system's performance and working with the client to identify opportunities for improvements and enhancements
• creating and maintaining project documentation, designing specifications, configuring changes, and training materials
• maintaining clear and effective communication with business teams using existing D365 business services, project managers, and other stakeholders to ensure project progress and alignment with client expectations
• developing and implementing custom plugins, workflows, and reports as needed to meet specific client requirements
• designing and configuring Microsoft D365 solutions to align with the business needs. This may involve customising CRM/ERP modules, entities, workflows, and forms and having a good source of knowledge of the D365 suite of applications
• collaborating with developers and technical consultants to ensure that Dynamics 365 integrates seamlessly with other systems and applications within the organisation
• assisting the Quality Assurance team with system testing, and further developing test plans to validate that the system meets the defined requirements

• strong, understanding and competency of IT. E.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management
• prior experience in relevant projects (e.g. good portfolio of experience and project involvement in end-to-end CRM/ERP implementation)
• Customer Relationship Management skills in building and maintaining strong relationships
• business (Ideally industry) specific knowledge of business process (both Customer Relationship Management and Enterprise Resource Management), compliance measures, and best practices
• understanding business processes, objectives, and pain points to gather and document a fit gap analysis into our Dynamics services
• personability and communication translating into skills in gathering, documenting, and translating business requirements into system configurations and features and providing knowledge through training others
• prior experience in a relevant role (e.g. Business Analyst) using D365 toolsets
• excellent D365 product knowledge, e.g. modules, services, Developer tool suites, use cases, case studies
• adaptability and ability to stay on top of new features, functionality and willingness to keep up to date with market trends and new features that may be beneficial for our business (e.g. Co-Pilot for Dynamics).
• relevant technical qualifications to the role (e.g. Microsoft Certified D365 Functional Consultant Associate or similar e.g. MB-240, PL-200, MB-300, MB-310)

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

• Cashback and discounts from more than 3,000 retailers.
• Access to an interactive health and wellbeing platform.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• Support from trained mental health first aiders.
• A healthcare package that allows you to claim back healthcare costs.
• Enhanced family leave and pay arrangements.
• The opportunity to sell up to five days of holiday every year.
• Life assurance of up to eight times your salary.
• A combined pension contribution of up to 20%.
• 25 days' holiday rising to 28 with length of service.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Career progression and professional development opportunities.
• One paid volunteering day each year.