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Customer Service Rep Fabrication
Viking Group Inc.
Manage customer accounts, process orders, and support sales in industrial distribution.
7d ago
Junior (1-3 years)
Full Time
Kansas City, MO
Onsite
Company Size
1,019 Employees
Service Specialisms
Fire protection solutions
Product manufacturing
Global distribution
Fabrication services
Supply distribution
CPVC piping
Digital tools
Training
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
order processing
error resolution
shipment optimization
sales promotion
customer follow-up
relationship management
- Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments by taking ownership of the situation.
- Minimizes the number of shipments while minimizing expenses incurred to meet the delivery requirements of the customer.
- Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.
- Follows up with customers to ensure they are kept informed of the status of their request.
- Cultivates and maintain relationships with customers and suppliers with regard to service.
- Receives, processes and coordinates orders, requests for quotation, returns, and credits in a manner consistent with company policies and standards.
- Works with sales, credit, inventory control, warehousing personnel, fabrication shop and other various departments to facilitate the needs of the customer.
What you bring
jde
hydralist
windows
office
blueprints
customer service
- Completes training curriculum while demonstrating an acceptable level of competence as defined by management.
- Basic arithmetic skills. Works well with whole numbers, fractions, decimals and measurements.
- Minimum of 1 year in customer service or sales experience.
- 1 year working in a multitask environment while under time constraints.
- Ability to read blueprints and/or measurements is preferred.
- Understands the technical aspects of products and services to a degree that effectively facilitates the order process.
- Demonstrated strong verbal and written communication in a professional manner.
- Basic computer skills. Microsoft Windows and Office products are a plus.
- Demonstrated strong computer skills (JDE and HydraList experience preferred).
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1921
Year Established
Reflecting a century of experience and innovation in fire protection solutions.
Hundreds of Millions
Annual Revenues
Signifying substantial global market presence and financial strength.
Over 50 Locations
Global Presence
Highlighting extensive worldwide reach and operational capabilities.
- Emerging from a small valve maker to a global fire protection innovator.
- Expanded under Minimax Viking GmbH to serve six continents.
- Products include sprinklers, CPVC piping, foam systems, deluge valves, and advanced detection/control panels.
- Operates a network of distributors to ensure global reach and single-point solutions.
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