Water Efficiency Resolution Analyst at United Utilities in Warrington, England, United Kingdom | GBP33,056-33,056 | Kablio

Role

Description

leak reduction

case management

leak tracking

root cause

income reporting

customer support

Work alongside other specialist teams across the business to maximise leak and PCC reduction driving improved performance through case management e.g. Legal Services, Billing, Network Enquiries, Network field
Ensure the accuracy of customers benefiting from water usage advice by tracking leakage support from internal UU and 3rd party leakage visits to find and fix leaks at customer properties
You'll be responsible for resolution of complex leak/high usage account issues, identifying root cause enabling process improvement to prevent further occurrences.
To manage Income high leakage reports and undertaking corrective actions particularly where accounts are showing high volumes of water used or long standing leaks
To support customers and case manage complex high usage/leakage accounts through to resolution including identifying and initiating the correct activity for the customer (correspondence, advice, visits, provision of devices, leak allowance) taking into account the customer's specific needs, levels of engagement and ability to resolve themselves.

Requirements

a-levels

ins

communication

stakeholder mgmt

alto billing

temetra

A-Level's or equivalent role related experience
Knowledge or experience of using / taking information from INS
Strong communications skills both verbally and presentation format
Good stakeholder management understanding
Excellent working knowledge of the alto billing system and Temetra
Working knowledge of all MS office applications

Benefits

MORE Choices flexible benefits
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
Mental health first aiders
Wealth at Work courses
Enhanced parental leave schemes
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
EVolve Car Scheme
A comprehensive healthcare plan through our company-funded scheme
Salary Finance
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Deals and discounts
Employee Assistance Plan

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

role may not be eligible for visa sponsorship.

Security clearance

Information not given or found

Company

Overview

Founded 1995

Year Established

Resulting from the merger of North West Water and NORWEB.

7+ Million People

Population Served

Provides essential water and sewage services across the region.

£1.9B Revenue

Annual Revenue

Demonstrates strong financial health and operational efficiency.

30+ Facilities

Renewable Energy Plants

Generating power from sewage sludge, contributing to sustainability goals.

It operates across North West England, supplying drinking water and treating sewage.
The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
Typical projects include reservoir management, leak detection, and wastewater upgrades.
Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Culture + Values

We put people first.
We care about the environment.
We work together, share knowledge and support each other.
We are committed to making things better for everyone.
We act with integrity and are accountable for our actions.
We deliver what we promise.

Environment + Sustainability

50% by 2025

Carbon Emission Reduction

Aims to reduce carbon emissions by 50% by 2025 as part of broader sustainability goals.

15% by 2025

Water Leakage Reduction

Committed to reducing water leakage by 15% by 2025 to improve water resource efficiency.

£1.6B over 5 years

Environmental Investment

Investing £1.6 billion in environmental improvements over five years to support sustainability initiatives.

90% Sustainably Sourced

Sustainable Supply Chain

Ensuring 90% of materials are sourced sustainably to promote ethical and environmental practices.

Restoring habitats across the region with a focus on biodiversity.

Inclusion & Diversity

40% Women

Senior Leadership Gender Balance

Target for women representation in senior leadership roles by 2030.

50% Women

Entry-Level Gender Mix

Target for women representation in entry-level roles.

12% Minority

Board Members from Ethnic Minorities

Representation of ethnic minority backgrounds among board members.

Launching mentoring programs for women and underrepresented groups.
Active participation in industry diversity initiatives.

Articles

Careers at United Utilities

LinkedIn - United Utilities

Role

Description

leak reduction

case management

leak tracking

root cause

income reporting

customer support

Work alongside other specialist teams across the business to maximise leak and PCC reduction driving improved performance through case management e.g. Legal Services, Billing, Network Enquiries, Network field
Ensure the accuracy of customers benefiting from water usage advice by tracking leakage support from internal UU and 3rd party leakage visits to find and fix leaks at customer properties
You'll be responsible for resolution of complex leak/high usage account issues, identifying root cause enabling process improvement to prevent further occurrences.
To manage Income high leakage reports and undertaking corrective actions particularly where accounts are showing high volumes of water used or long standing leaks
To support customers and case manage complex high usage/leakage accounts through to resolution including identifying and initiating the correct activity for the customer (correspondence, advice, visits, provision of devices, leak allowance) taking into account the customer's specific needs, levels of engagement and ability to resolve themselves.

Requirements

a-levels

ins

communication

stakeholder mgmt

alto billing

temetra

A-Level's or equivalent role related experience
Knowledge or experience of using / taking information from INS
Strong communications skills both verbally and presentation format
Good stakeholder management understanding
Excellent working knowledge of the alto billing system and Temetra
Working knowledge of all MS office applications

Benefits

MORE Choices flexible benefits
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
Mental health first aiders
Wealth at Work courses
Enhanced parental leave schemes
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
EVolve Car Scheme
A comprehensive healthcare plan through our company-funded scheme
Salary Finance
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Deals and discounts
Employee Assistance Plan

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

role may not be eligible for visa sponsorship.

Security clearance

Information not given or found

Company

Overview

Founded 1995

Year Established

Resulting from the merger of North West Water and NORWEB.

7+ Million People

Population Served

Provides essential water and sewage services across the region.

£1.9B Revenue

Annual Revenue

Demonstrates strong financial health and operational efficiency.

30+ Facilities

Renewable Energy Plants

Generating power from sewage sludge, contributing to sustainability goals.

It operates across North West England, supplying drinking water and treating sewage.
The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
Typical projects include reservoir management, leak detection, and wastewater upgrades.
Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Culture + Values

We put people first.
We care about the environment.
We work together, share knowledge and support each other.
We are committed to making things better for everyone.
We act with integrity and are accountable for our actions.
We deliver what we promise.