Pay As You Go - Product Owner

Company logo
Yu Energy
Independent UK business supplier offering electricity, gas, water, smart meters and EV charge solutions.
Manage PAYG billing statements, resolve queries, and coordinate cross‑functional activities.
8 days ago ago
£28,000 - £30,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Nottingham, England, United Kingdom
Office Full-Time
Company Size
- Employees
Service Specialisms
Energy Supply
New Connections
Energy Management
EV Charging Services
Meter Installation
Customer Support
Sector Specialisms
Hospitality
Construction
Manufacturing
Education
Sports & Fitness
Retail
Health & Care
Automotive & Travel
Role
What you would be doing
system development
payg reconciliation
query resolution
escalation handling
cross‑functional coordination
  • Ensure system development keeps pace with business requirements
  • Production and reconciliation of customer PAYG manual statements
  • Work with Operations/Commercial Analyst’s to resolve strategic queries/exceptions.
  • Investigate and resolve all escalated business and customer queries and complaints
  • Co-ordinate activities and information between departments, working in a co-operative manner cross functionally within the business
What you bring
analytical
excel
powerpoint
decision making
communication
energy
  • Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point
  • Sharp – Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes
  • Great communicator – you have first-rate communication and interpersonal skills at all levels
  • Experienced – you’ve worked in the energy/metering industry and in a supervisory role managing a diverse team
Benefits

Compensation: £28,000 - £30,000 / year

  • Holiday buy – up to 5 additional days
  • 3 days additional annual leave if you get married/civil partnership etc.
  • New modern facilities
  • Annual salary review
  • Employee Assistance Programme
  • Team player – you enjoy working closely with a motivated team to help them develop • Flexible – you’re a strong team player who can adapt as the role and business develops
  • Day off on your birthday
  • Long service recognition
  • Enhanced paternity, maternity and adoption policies
  • 24 days annual leave + bank holidays
  • Death in service and critical illness cover
  • Learning and development opportunities
  • Company sick pay (subject to length of service)
  • Appointment allowance
  • Refer a friend payment
Training + Development
Information not given or found
Company
Overview
£279 m
Revenue in 2022
Company revenues reached £279 million in 2022, reflecting significant growth.
72% increase
Pre-tax profits growth
Pre-tax profits grew by 72% in 2022, driven by rising volumes and smart-meter roll-outs.
20,000+ sites
UK customer base
Now serves over 20,000 sites across the UK, offering comprehensive energy solutions.
3-year contracts
Energy contract duration
Forward-hedges energy contracts for up to 3 years, protecting customers from price volatility.
  • Launched as a tailored business energy firm, founded on care-home experience and frustration with poor service quality.
  • Acquired Bristol Energy’s commercial customers in 2020 and Bilpower’s last-resort customers in 2021, driving rapid growth.
  • Distinctive green plans offer 100% renewable electricity and carbon-neutral gas, with savings incentives for multi-utility switchers.
  • Unique projects range from SME office setups to large-scale installations like Trent Bridge and university campuses, with customized billing and installations.
Culture + Values
  • We provide an honest and personal service.
  • We want to make energy simpler, clearer, and better value for businesses.
  • We believe in delivering energy solutions that go beyond expectations.
  • We value integrity, transparency, and accountability.
Environment + Sustainability
2030
Net Zero Commitment
Achieving emission neutrality by targeting the year 2030.
100%
Renewable Electricity
Providing renewable energy solutions for all customers.
  • Reducing carbon emissions across operations and supply chain.
  • Promoting energy efficiency and sustainability in business practices.
Inclusion & Diversity
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