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Joseph J. Albanese

IT Helpdesk Specialist

Company logo
Joseph J. Albanese
Leading concrete, demolition, grading and paving subcontractor delivering multi‑scope construction services.
Providing helpdesk support, troubleshooting hardware and software issues, managing technology inventory, and ensuring software license compliance for a construction company.
12d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Santa Clara, CA
Office Full-Time
Company Size
700 Employees
Service Specialisms
Construction services
General Contractor
Project Management
Engineering
Consulting
Sector Specialisms
Structural Concrete
Site Concrete
Demolition
Grading
Paving
Rebar
Pumping
Sawcutting
Role
What you would be doing
tech inventory
incident resolution
level 1 support
compliance management
ms windows systems
troubleshooting tech
  • Manage technology inventory, including procurement and disposal.
  • Ensure that incidents are properly resolved before closure or escalate unresolved incidents as necessary. Provide Level 1 support to JJA end users.
  • Assist customers in identifying, reproducing, and resolving issues.
  • Provide technical support and consultation services to end-users via a ticketing system, phone, and chat.
  • Ensure compliance with all software licensing agreements. Manage and safeguard software media and associated licenses, track software versions, and maintain a centralized log of software usage.
  • Conduct customer training and demonstrations.
  • Perform onsite and remote analysis, diagnostics, and resolution of incidents and problems related to end-user and IT systems.
  • Serve as the liaison between users and server, network, and third-party administrators to ensure efficient incident and problem resolution.
  • Identify and escalate priority issues according to customer specifications.
  • Manage and maintain Microsoft Windows desktop applications and systems, including but not limited to Windows workstations, laptops, Windows Server, and Microsoft Office 365.
  • Responsible for troubleshooting workstations, networks (Level 1), software applications, phones, copiers, and other technologies.
What you bring
windows networking
mdm
office 365
troubleshooting
it degree
customer service
  • Ability to handle changing priorities and manage multiple tasks simultaneously.
  • Occasional lifting of up to 50 lbs.
  • Proficiency in the Office 365 productivity suite (including SharePoint, Teams, etc.).
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides.
  • Results-oriented problem solver who is well-organized and a team player with strong oral and written communication skills.
  • At least 1 year of hands-on experience in computer troubleshooting.
  • General work environment – sitting for long periods, standing, walking, typing, and bending.
  • Hands-on hardware troubleshooting experience for desktops, laptops, servers, and related devices.
  • An associate’s degree or certificate in information technology is preferred.
  • Bilingual in English/Spanish is a plus.
  • Experience with mobile device management (iPhones and iPads); hands-on experience with AirWatch is a plus.
  • Strong customer service orientation.
  • Understanding of Windows Networking, including Active Directory Domain Services.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • yes, background checks are mentioned in the job description
Company
Overview
$2M to $200M
Revenue Growth
Under John Albanese's leadership, the company experienced significant revenue growth, scaling from $2 million to $200 million.
80 Projects Daily
Projects Handled
The company efficiently manages up to 80 projects each day, showcasing its operational capabilities.
1.5M Hours Annually
Labor Hours
Annually, the firm logs over 1.5 million jobsite labor hours, reflecting its extensive workforce activity.
Multimillion-Dollar Projects
Project Scale
The company has the capability to handle large-scale projects costing millions of dollars, demonstrating its expertise in complex construction work.
  • Across three generations, it grew from pouring driveways to handling multimillion‑dollar grading, paving, and concrete projects.
  • Now led by Phillip Albanese, it blends traditional craftsmanship with modern tech to efficiently deliver complex work.
  • Typical projects include site concrete, structural pours, curb & gutter, asphalt demolition, mass excavation, shotcrete, and rebar.
  • Its work spans large commercial developments, infrastructure grading, municipal flatwork, and concrete pumping.
Culture + Values
  • “Getting It Done Safely” – our mission and guiding principle
  • Integrity
  • Passion for the construction business
  • Safety
  • People
  • Quality
  • Trust
  • Deliberate execution
Environment + Sustainability
  • No publicly stated formal environmental or sustainability strategy on website or LinkedIn
  • Net zero target date not specified
  • Use of BIM and virtual construction technology to optimize material use and reduce waste
  • Commitment to safety, quality and efficient delivery suggests operational attention to resource management
Inclusion & Diversity
500+ Employees
Company Size
The company employs approximately 501–1,000 people company-wide.
  • Equal Opportunity Employer regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability status, protected veteran status
  • Voted “Best Place to Work” six years in a row (job ad), implying employee satisfaction
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