Reservations Agent, One & Only One Za'abeel

Description

• Process booking requests from direct guests and non-contracted travel agencies based on the current availability and rate structure of the rooms or restaurants .
• Precisely update bookings interfacing from Synxis .
• Process booking requests from groups, corporate and wholesale contracted travel partners which is aligned on their exclusive contract and selling strategies.
• Attends and participates in team events.
• Reply to email inquiries accurately regarding availability, rates, and services.
• Always assure professional attitude towards guest and colleagues .
• Provide comprehensive and quality customer care by applying technical knowledge and procedures about room reservation when servicing internal and external guest queries .
• Ensure to always meet Grooming and Hygiene policy of One&Only One Za’abeel when in uniform.
• Process VIP bookings from Executive office.
• Answer every call with confidence, in a polite and friendly manner which is in accordance with Forbes standards.
• Participates in required training related to the job.
• To effectively communicate and maintain a favorable working relationship with colleagues at all levels to en hance the guest ’s stay .
• Assist in other administrative duties assigned by the Management Team.
• Adheres to the operational schedules as required by One Za’abeel by being flexible.
• Deliver optimum scores that is not below the standards of Forbes or equivalent entities to display our call qualities.

Requirements

• Must have good knowledge in computer operation (including software such as excel, word, PMS)
• Must have good communication skills (verbal and written)
• Must demonstrate excellent attendance and punctuality.
• Minimum 1 – 2 years’ experience in a similar role in a luxury hotel or call center.
• Must be able to comply with the assigned task to achieve the department’s key performance indicators.
• Must be skilled to perform the job of a sales agent .

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance