IT Service Desk Level 1 analyst at Inoverse Groupe in East Morden, England, United Kingdom | Kablio
Login
Sign up
Apply Now
Save Job
About us
Talk to us
Privacy
Terms & Conditions
Popular Jobs
Blog
Engineering & Design
Management
Trades & Technicians
Top Companies
Jobs in London
Receptionist
General Operative
Marketing
Data Analyst
Cleaner
Customer Service
Project Manager
Executive Assistant
Electrician
Kablio AI
If you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio
IT Service Desk Level 1 analyst
Inoverse Groupe
Experts in industrial and building energy optimization through industrial heat‑recovery solutions.
Provide 1st/2nd line IT support, troubleshooting hardware/software for users.
8 days ago ago
£200
Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years)
Contractor
East Morden, England, United Kingdom
Onsite
Company Size
- Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
+7 more
Role
Description
incident management
issue escalation
troubleshooting
remote support
ticket management
itsm
Act as a first point of contact for IT incidents and service requests
Escalate issues where required, following best-practice procedures
Provide high-quality customer support via phone and face-to-face.
Diagnose, troubleshoot, and resolve hardware and software issues.
Support users working both remotely and on-site.
Log, manage, and resolve tickets using ITSM and Asset Management tools.
Requirements
it support
problem solving
vpns
itsm
active directory
windows
Minimum 3+ years' experience in an IT support role (1st/2nd line)
Excellent problem-solving and troubleshooting abilities.
Strong customer service and communication skills
Experience with VPNs and remote support tools
Support for iOS and Android mobile devices
General hardware support (laptops, peripherals, basic diagnostics)
Previous experience using IT Service Management (ITSM) tools.
Understanding of IT best practices (e.g. ITIL principles)
Active Directory user and device support
Experience supporting Windows 10/11 and Microsoft Office 365
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Share this job
Company
Overview
Born from a passion for transformation, the company turned industrial waste heat into a strategic resource.
It has carved a niche in auditing, designing and installing bespoke systems that reclaim lost thermal energy.
Their financial model focuses on cost‑saving for clients through tangible energy reductions.
Projects range from retrofitting factory cooling units to integrating heat recovery in commercial HVAC.
With a hands‑on engineering approach, they serve sectors from heavy industry to public buildings.
They’ve been trusted by retail leaders and manufacturers to convert excess heat into usable energy.
Unusual fact: they turn rejected cold‑machinery heat into hot water or heating—no fossil fuel needed.
Their story blends innovation, pragmatic engineering and a single focus: stop wasting heat.
Culture + Values
Innovation and creativity are at the heart of the company’s approach.
Commitment to providing the highest quality of service to clients.
Continuous improvement and flexibility in adapting to new challenges.
Employee development and fostering a strong team spirit.
Collaboration and open communication among all members.
Respect for diversity in ideas and talents.
Environment + Sustainability
By 2030
Net Zero Emissions Commitment
Commitment to achieving net zero emissions by 2030.
Implementing energy-efficient solutions in all operations.
Reducing carbon footprint through sustainable practices.
Promotion of circular economy practices to minimize waste.
Ongoing investments in renewable energy sources and technologies.
Inclusion & Diversity
Focus on creating a workplace that values diversity of thought, background, and experience.
Ongoing initiatives to ensure equal opportunities for all employees.
Encouraging balanced gender representation in leadership roles.
Articles
Projects
Careers
About Us