17 hours ago
$60,000 - $70,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Charlotte, North Carolina, United States
Field
Your recruiting firm
- Superior Skilled Trades has been a trusted partner in providing skilled trade professionals across the U.S.
- The company serves a wide range of industries, delivering top-tier talent for both short-term and long-term projects.
- With a focus on quality, they place experts in sectors like industrial, energy, and heavy civil.
- Over the years, the company has built a reputation for reliability and excellence in matching the right skills to the right projects.
- Their network of professionals has been pivotal in completing critical infrastructure projects, from energy facilities to transportation systems.
- Their expertise spans from handling complex commercial developments to heavy industrial maintenance.
- Standout projects include large-scale energy plants and cutting-edge infrastructure developments.
Description
tech scheduling
work orders
inventory tracking
erp data
quote management
client communication
As a Service Coordinator you will ensure efficient operations by managing client requests, scheduling service calls, and handling administrative tasks such as service orders, invoicing, and inventory management. You will collaborate closely with the service team, field technicians, and service managers to maintain high standards of customer service and operational excellence. The role requires accurate data entry in ERP and CRM systems and support for sales‑to‑service transitions.
- Respond promptly and professionally to client calls, emails, and messages.
- Schedule and dispatch technicians for service calls and repairs throughout the day.
- Manage work orders in the ERP system, ensuring accurate and timely billing.
- Track parts and materials to enable quick technician scheduling upon receipt.
- Verify technician time and job completion daily to support invoicing and payroll.
- Assist with accounts receivable/payable and follow up on outstanding balances.
- Maintain accurate client and service data in ERP and CRM systems.
- Prepare and track service quotes, facilitating seamless hand‑off from sales to service.
- Identify and recommend process improvements and participate in ongoing training.
- Takes ownership of tasks and follows through to completion.
Requirements
hvac
controls
electrical
microsoft office
erp/crm
coins
- At least 3 years of service coordination or related experience, preferably in HVAC, controls, or electrical fields.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Clear, professional verbal and written communication abilities.
- Proficiency in Microsoft Office and ERP/CRM systems (COINS a plus).
- Detail‑oriented with strong problem‑solving and analytical skills.
Benefits
We are seeking a Service Coordinator for a direct‑hire position with a leading commercial HVAC company in Charlotte, NC. The role offers a salary ranging from $60,000 to $70,000, dependent on experience. Work hours are Monday through Friday, 7 a.m. to 3:30 p.m.
The position includes performance incentives and a comprehensive benefits package. Employees receive health, dental, and vision insurance, as well as company‑paid life insurance and long‑term disability coverage. A 401(k) plan with company matching, paid time off and holidays are also provided.