Kone
KONE provides innovative elevator and escalator solutions, along with digital services for buildings.
Ensuring lift/elevator maintenance, safety, and customer satisfaction.
23 days ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Bengaluru, Karnataka, India
Onsite
Company Size
68,000 Employees
Service Specialisms
Elevators
Escalators
Autowalks
Automatic building doors
Maintenance
Modernization
People flow planning
Digital access control
Sector Specialisms
Residential
Commercial
Industrial
Buildings
Government
Role
Description
service visits
back reporting
equipment safety
stock management
tool maintenance
customer communication
- Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
- Accountable for the end-users and the site safety
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and the supervisor
- Accountable for the safe working environment
- Responsible for regular update of the supervisor on all relevant information
- Accountable for managing the site environment during service operations
- May be required to give training/coaching to persons nominated by the supervisor
- Accountable for identifying site risk, and communicate them to the supervisor
- Accountable for very precise and timely back reporting of the work done according to the process
- Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get the approval if not covered by the contract, and perform them
- Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
- Responsible for effectively planning the workload, in conjunction with the service supervisor
- Accountable for raising sales lead to the supervisor
- Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
- Accountable for equipment safety and performance
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Responsible for submitting time sheets based on the execution
- Responsible for managing the proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to the supervisor.
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
Requirements
maintenance
3+ years
relevant education
- Min 3+ yrs of experience in maintenance with relevant education.
Benefits
- Comprehensive learning and development programs covering a wide range of professional skills.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Career progression opportunities within a global organization.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1910
Years of Innovation
The company has a century-long history of pioneering advancements in the lift and escalator industry.
60+ Countries
Global Presence
Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.
- Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
- Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
- Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
- A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
- Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
- Committed to technological advancements, including smart building solutions and predictive maintenance.
Culture + Values
- Customer First: We create value for customers by understanding their needs and exceeding their expectations.
- Caring: We care about the safety and wellbeing of our people and the environment.
- Sustainability: We are committed to improving the efficiency and sustainability of urban life.
- Teamwork: We succeed together by sharing knowledge and working as one.
- Achievement: We strive for excellence and take pride in delivering outstanding results.
Environment + Sustainability
Net Zero by 2035
Carbon Emissions Target
Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.
56% CO2 Reduction
Emissions Decrease
Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.
30% Energy Savings
Product Efficiency
Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.
80% Recyclable
Material Use
Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.
- Sustainability integrated into product design and lifecycle management.
Inclusion & Diversity
50% Women
Senior Management 2023
Reflects gender diversity in senior leadership roles.
40% Target
Leadership by 2030
Aims to increase women in leadership positions by a specific future date.
- Launched a global employee training program focusing on unconscious bias and inclusive leadership.