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Service Manager
Emcor Group, Inc.
Manage HVAC service operations, P&L, staff, client relations, and project execution.
7d ago
$100,000 - $150,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New York, NY
Field
Company Size
32,000 Employees
Service Specialisms
Construction services
Engineering
Technical Services
Project Management
Facility Services
Energy Solutions
Mechanical Services
Electrical Services
Sector Specialisms
Mechanical Construction
Electrical Construction
Industrial Infrastructure
Energy Infrastructure
Building Services
Mission Critical Operations
Facilities Services
Energy Management
Role
What you would be doing
client retention
billing review
vendor coordination
safety enforcement
service quoting
proposal development
- Focus on client retention. Maintain customer satisfaction by providing efficient and courteous service.
- Ensure billings are reviewed weekly and process through the proper internal channels.
- Coordinate with regional service teams or outside vendors to execute scheduled work.
- Facilitate and enforce EMCOR’s ethics and safety program
- Coordinate subcontractors as required.
- Ensure the timely and successful delivery of our solutions to the client.
- Participate in investigating and resolving semi-complex problems that arise in the general course of doing business.
- Quote mechanical service repair work and oversee the execution of the work.
- Work in a team environment with matrix reporting structure.
- Ensure all job safety requirements are coordinated properly and being followed.
- Facilitate communication between customer and account manager as needed.
- Support our clients, understand their needs, and develop service repair solutions to achieve objectives.
- Ensure proposals detail the scope of work, lead time(s), and exclusions are well noted.
- Assist the sales team with securing new business within the existing customer base.
- Manage technician/office employees.
What you bring
aas degree
word & excel
hvac experience
quoting
travel
customer service
- Excellent customer service skills including effective verbal and written communication.
- Clean, neat and professional appearance. A top performer who can instill pride of workmanship in their self and in others.
- Ability to work collaboratively with colleagues and staff to create results in a team-oriented environment.
- 10+ years of technical experience in the HVAC industry preferred.
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
- Ability and willingness to travel if needed to coordinate teams and vendors in multiple markets.
- Ability to quote HVAC repairs.
- Proficient with Microsoft Word and Excel.
- AAS degree or equivalent work-related experience in the HVAC industry.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1994
Year Established
The company was established in this year, marking its beginning as a leader in critical infrastructure services.
- Delivers electrical, mechanical, and energy solutions across various sectors.
- Operates across diverse industries including healthcare, education, transportation, and energy.
- Known for managing complex projects and consistently innovating.
- Focuses on safety and quality to ensure optimal performance and reliability.
- Known for projects such as energy-efficient building systems and cutting-edge transportation solutions.
- Maintains presence in both private and public sectors, trusted for high-profile ventures.
Zero injuries
Safety Commitment
Prioritizing the well-being of all team members and stakeholders by ensuring no workplace injuries.
- Integrity – In everything we do
- Discipline – Execution with precision, efficiency, competence and professionalism
- Transparency – Sharing information to facilitate better communication
- Mutual Respect and Trust – Treating people with dignity and consideration and encouraging openness and cooperation
- Teamwork – Working together to develop and unleash our full potential to achieve exceptional results for our customers and shareholders
30-40% reduction
Carbon-based fuel consumption target
Aim to reduce per-capita consumption across service fleets by 30–40% by 2035, using 2021 as the baseline.
20% reduction
Scope 1 and 2 GHG emissions target
Targeting a 20% reduction in per-capita greenhouse gas emissions by 2035, using 2021 as the baseline.
2050
Net-zero commitment
Committed to achieving net-zero emissions by 2050, aligned with the Science Based Targets initiative.
Half industry average
Safety performance
Maintained a Total Recordable Incident Rate (TRIR) less than half the industry average for 16 consecutive years.
- Employee fleet (~11,000 vehicles) transitioning to low‑ and zero‑emission vehicles in coming years
- Environmental Handbook since 2009 for regulatory compliance company‑wide
- Partnered with EcoVadis and third‑party advisors for sustainability ratings, GHG emissions reporting and compliance
- Gold member of U.S. Green Building Council; hundreds of LEED‑accredited technicians
- Delivered building energy audits and efficiency retrofits; e.g., air‑cooled chiller replacement saving 200,000 kWh/year (~141 metric tons CO₂)
- Engaged in clients’ renewable energy and carbon capture infrastructure projects (e.g., Corazon Ranch 200 MW solar farm)
- Committed to establishing independently verified short‑, medium‑ and long‑term science‑based GHG emissions reduction targets – engagement included gender‑diverse Sustainability Task Force
- Sustainability Task Force comprised of senior leaders including CEO, Executive VPs, General Counsel, VP Safety, Quality & Productivity
- No publicly available gender‑related workforce statistics disclosed
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