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Property Services Advisor
Places For People
Resolving complex property issues, attending tribunals, financial reconciliation, and high-risk complaint resolution in property services.
16d ago
Junior (1-3 years)
Full Time
Hoddesdon, England, United Kingdom
Hybrid
Company Size
11,600 Employees
Service Specialisms
Property Development
Design
Construction Services
Project Management
Consulting
Engineering
Technical Services
Sector Specialisms
Residential
Commercial
Industrial
Mental Health Services
Substance Use Disorder Services
Supportive Housing
Care Coordination
Home Care Services
Role
What you would be doing
billing management
complaint handling
tribunal attendance
compliance assurance
- Managing Ground Rent and Home Ownership Rent billing and queries
- Supporting the wider business with executive and high-risk complaints
- Preparing for and attending First Tier Tribunals
- Ensuring compliance with company policies and procedures
What you bring
communication
irpm
excel
block management
tribunals
detail
- Confident communicator with a customer-first mindset
- Ability to interpret leases and service charge accounts
- Member level IRPM
- Skilled in Microsoft Word, Outlook, and Excel (Intermediate level)
- Previous experience in block management
- Experience representing at First Tier Tribunals
- Strong attention to detail and excellent time management
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Financial tie-up of lost management sites and Right to Manage transitions
- 27 days holiday plus all Bank Holidays
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
Information not given or found
Interview process
- prepare for and attend first tier tribunals
- apply for lease-related dispensations
- financial tie-up of lost management sites and right to manage transitions
- manage ground rent and home ownership rent billing and queries
- support the wider business with executive and high-risk complaints
- ensure compliance with company policies and procedures
Information not given or found
Security clearance- dbs checks where applicable
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Company
Overview
1965
Year Established
The organization originated as the North British Housing Association in 1965.
245,000 Homes
Properties Managed
They manage or own over 245,000 properties across the UK.
£850m Turnover
Annual Revenue
Achieved nearly £850 million in turnover in 2022.
100+ Venues
Leisure Facilities
Operates over 100 leisure venues across the UK.
- Evolved into a powerhouse of placemaking.
- Built momentum across the UK by owning or managing properties and running leisure venues.
- Fuelled by bond-raising and partnerships, including a 2024 SDR merger.
- Handle regeneration, development, care, and investment.
- Reinvest earnings into communities.
- Signature projects include affordable housing, shared-ownership schemes, and town-center regeneration.
- Multi-brand structure spans over 20 subsidiaries, enabling holistic delivery from homes to leisure.
- Pledged pipelines of tens of thousands of new homes and tap institutional funding to scale regeneration.
- Unusually, they are a social enterprise that issues corporate bonds and provides mortgages and leisure services.
- Couple commercial muscle with community-first storytelling: regenerating places by layering homes, leisure, infrastructure, and support.
- Do The Right Thing. Always.
- Fired Up, Ready To Grow.
- One Community.
- Be Respectful, Earn Respect.
- Enjoy Work.
£400M Bonds
Sustainability Funding
Issued £400 million in seven-year sustainability bonds to fund green and social projects.
245,000 Homes
Managed Properties
Manages over 245,000 homes across the portfolio.
£219M Investment
Repairs & Improvements
Invested £219 million in repairs and improvements to enhance property standards.
£334M Value
Social Impact
Generates £334 million in social value through sustainability initiatives.
- Environmental Sustainability Strategy aimed at a net zero carbon future
- Committed to Net Zero via Zero Carbon Homes Standard in new-build developments
- Part of Future Homes Consortium & Future Homes Hub to reduce carbon in new homes
- Piloting retrofit of 1,000 social homes to decarbonise housing stock
- Leading consortium installing heat pumps, solar panels, and double glazing to retrofit homes by Winter 2028
- Energy-efficient homes rated A–C, emitting circa 1.3 tCO₂/yr vs 3.5 tCO₂ for older homes
- Inclusive workforce: ‘everyone is welcome, everyone is important, everyone is supported, and everyone can thrive’
- Open‑door policy enabling regular, honest catch‑ups with CEO and senior leaders
- Transparent promotion process supported by internal learning platform (Places Academy)
- Diversity & Inclusion programmes feature in employee benefits offering
- Gender‑related stats not explicitly published
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