Salesforce Administrator II

Description

• Provide advanced troubleshooting and root cause analysis for system issues, escalating to Salesforce support when necessary.
• Monitor platform performance and recommend optimizations for scalability and efficiency.
• Lead requirements-gathering sessions with stakeholders to translate business needs into technical solutions.
• Act as a subject matter expert for Salesforce, driving platform optimization and scalability across multiple business units segments.
• Develop and maintain complex reports and dashboards for executive-level insights and performance tracking.
• Coordinate release management, sandbox strategy, and deployment schedules.
• Design and implement advanced automation using Flows, Process Builder, and other declarative tools to streamline operations.
• Participate in strategic planning goal setting for the Salesforce roadmap, identifying opportunities for innovation and process improvement.
• Oversee data governance initiatives, including data quality standards, deduplication strategies, and compliance with security protocols.
• Drive user adoption through tailored training programs, documentation, and ongoing support.
• Conduct impact analysis for new features and changes, ensuring minimal disruption to existing processes.

Requirements

The Salesforce Admin II will play a key role in managing and optimizing our the Salesforce environment to support business operations and growth. This position focuses on maintaining system integrity, improving processes, and ensuring user adoption across the organization. The ideal candidate will have advanced Salesforce administration experience, strong problem-solving skills, and the ability to collaborate with stakeholders to deliver scalable solutions.

• Creative and analytical thinker with strong problem-solving skills.
• Must be able to lift up to 15 pounds at times.
• Proven ability to design and implement new processes and facilitate user adoption
• Prolonged periods sitting at a desk and working on a computer.
• Strong data management abilities.
• Must demonstrate exceptional verbal and written communication skills.
• 3+ years of experience as a Salesforce.com administrator is preferred.
• A documented history of successfully driving projects to completion.
• Excellent project management skills and a positive attitude.
• Strong understanding of the platform, security model, and data management principles. Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
• Employee may be required to travel approximately 10% of the time. within North America and possibly internationally.
• Salesforce Administrator certified.
• A demonstrated ability to understand and articulate complex requirements.
• Must demonstrate ability to communicate effectively at all levels of the organization.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance