Business Support Manager

Description

• 7. Responsible to significant budget management across the full range of services.
• The Contract covers both Hard and Soft services and the Head of Soft Services will be responsible for overseeing the delivery of all soft services on the site including Portering, Domestic, Catering, Retail, Security, Waste Management, and Linen Services.
• 8. Drive continuous improvement across the service, identifying and development new service opportunities as appropriate.
• 5. Develop and maintain good communications and working relationships with all client stakeholders and colleagues.
• 11. Responsible for reviewing ongoing performance levels from data/reports produced by the Facilities Management Monitoring/Quality Assurance system. Initiating appropriate actions to ensure agreed performance standards are maintained including if necessary producing and implementing service improvement plans.
• 6. Regularly liaise with service users and attending stakeholder meetings as required ensuring compliance across the site on all legal and contractual requirements.
• 4. Provide day to day leadership across the site to all service leads, supporting and coaching as appropriate.
• 2. To ensure that staff within all the Soft FM services are supervised, developed and motivated.
• 3. Ensure that all Trust policies and procedures and current legislation is adhered to and that staff are aware of their individual responsibilities.
• 10. Provide professional and technical decisions on the spectrum of Soft FM Services.
• 12. Undertake employee appraisals/performance reviews including the identification of training and development needs.
• 9. Attend Trust and related meetings, constructively contribute and react to react to requirements.
• 13. Advise on cost reduction programmes for Soft FM areas.
• 1. To support the Contract Director in ensuring the provision of a high quality, cost effective services to meet the requirements of the major PFI client.

Requirements

• Excellent negotiation and decision-making skills.
• A degree and/or relevant professional qualification
• Previous experience of managing a large unionised workforce.
• Demonstrate ability to manage and motivate teams.
• Excellent verbal and written communication and presentation skills suitable for a range of audiences.
• Experience of managing multiple services in NHS Soft FM environment.
• Significant management experience preferably some of which is in an NHS (or similar in size/complexity) setting.
• Previous large site budget responsibility.

Benefits

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Better places, thriving communities.

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

Training + Development

Interview process

Visa Sponsorship

Security clearance