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Centralized Leasing Support Specialist
Elmington
Driving leasing efforts and ensuring compliance for affordable housing communities across the country.
15d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Wichita, KS
Onsite
Company Size
1,000 Employees
Service Specialisms
Commercial Real Estate Investment
Property Development
Construction
Affordable Housing
Property Management
Sector Specialisms
Residential
Commercial
Medical
Multi-family
Roofing
Affordable Housing
Senior Living
Mixed-use developments
Role
What you would be doing
client communication
application processing
crm logging
doc assistance
doc collection
follow-up
- Provide potential residents with accurate information about available apartment homes, leasing terms, and application processes.
- Respond to new lead inquiries via phone, email, text, and live chat in a timely and professional manner.
- Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization.
- Provide regular updates on the progress of applications and compliance reviews. Communicate any issues or delays and offer guidance to help applicants resolve concerns.
- Work closely with the Compliance Specialists to ensure all applications are thoroughly reviewed and meet regulatory requirements.
- Log all communications and updates in the company's CRM system, ensuring accurate record-keeping foreach applicant and interaction.
- Frequently sit, stand and walk.
- Assist applicants in filling out their rental applications and explain the required documentation to ensure that all necessary documents are submitted for compliance review.
- Communicate with applicants to collect missing documents and follow up regularly on outstanding items required for the application and compliance processes.
What you bring
creative thinking
problem solving
property management software
organizational skills
communication skills
temperature tolerance
- Think creatively
- High school diploma or equivalent (GED) required.
- Have a tireless work ethic
- Vision abilities include close vision, distance vision, peripheral vision and the ability to adjust focus.
- Minimum of (1) years of experience in property management and/or customer service focused call center
- Strong problem-solving skills with the ability to guide a team.
- Occasionally lift and/or move up to 25 pounds.
- Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
- Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
- Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
- Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.
- Advanced proficiency in property management software and compliance platforms.
- Be self-sufficient and self-motivated
- Regularly required to talk or hear.
- Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving.
- Frequently required to use hands or fingers to handle or feel objects, tools or controls.
- Ability to stay updated on evolving compliance regulations and proactively adjust workflows.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- regular updates on the progress of applications and compliance reviews, communication with applicants to collect missing documents and follow up regularly on outstanding items required for the application and compliance processes.
Company
Overview
14–28 States
National Reach
The company operates in multiple states across the US, focusing on mixed-use and affordable housing developments.
- From a regional player in Nashville, it has expanded into a multi-state real estate powerhouse rooted in commercial investment and development.
- Strategic financial backing drives acquisitions and development across office, retail, residential, and mixed-use projects.
- Its in-house construction arm specializes in luxury apartments and affordable housing, particularly in underserved communities.
- The company blends in-house expertise in commercial, affordable housing, development, construction, and property management.
- Projects include multi-state mixed-use complexes, workforce housing developments, and ground-up builds.
- It has steadily weathered market cycles and continues to expand its land acquisition and vertical integration.
- Maintaining control of assets through property management ensures consistent quality and operational oversight.
- We act with integrity and focus on doing the right thing.
- We are committed to collaboration, transparency, and respect in all relationships.
- We are passionate about creating innovative solutions to improve communities.
- We value excellence in all that we do and hold ourselves accountable to the highest standards.
- We foster a culture of continuous learning and development for our team.
Net Zero by 2040
Carbon Neutrality Goal
This target represents the company's commitment to achieving net-zero carbon emissions by the year 2040, marking a significant step in addressing climate change.
- Committed to sustainability in every aspect of operations.
- Focus on energy efficiency, water conservation, and waste reduction.
- Integrate green building practices, including LEED certification.
- Track and report progress on sustainability goals to ensure measurable results.
45% Leadership Women
Gender Balance in Leadership
45% of leadership roles are held by women, reflecting a commitment to gender equity.
20% Minority Growth
Underrepresented Minority Goal
Aim to increase representation of underrepresented minority groups by 20% within three years.
- Strives for a diverse workforce and inclusive workplace.
- Actively sponsors mentorship programs to promote career advancement for women and minorities.
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