CRM- Segment Head
Century Real Estate Holdings Pvt Ltd
crm management
strategy development
issue resolution
feedback analysis
kpi tracking
engagement initiatives
7. Design and execute customer engagement initiatives, loyalty programs, and feedback mechanisms.
1. Lead the CRM function for the assigned segment, ensuring superior customer service and engagement at every touchpoint.
9. Stay updated on industry best practices and leverage technology to enhance CRM processes and reporting.
4. Collaborate with sales, marketing, projects, and operations teams to ensure seamless communication and customer experience.
6. Ensure timely resolution of escalations and critical customer issues.
3. Manage and mentor the CRM team to deliver high performance and professional growth.
5. Monitor customer feedback, analyze trends, and recommend improvements to products, processes, and services.
8. Define and track key performance indicators (KPIs) to measure customer satisfaction and team effectiveness.
2. Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
business degree
10+ yrs
leadership
customer lifecycle
problem solving
real estate
2. 10+ years of experience in customer service/CRM, with at least 3–5 years in a leadership role.
3. Strong understanding of customer lifecycle management, service excellence, and retention strategies.
5. Proven ability to lead and motivate teams to achieve targets and deliver superior customer experiences.
1. Graduate/Postgraduate in Business Management, Marketing, or a related field.
6. Experience in real estate, high-involvement B2C, or related industries preferred.
We are looking for an experienced and dynamic CRM Segment Head to lead and manage our customer relationship management function for a key business segment. This role requires a strategic leader who can drive customer satisfaction, retention, and engagement, while ensuring the highest standards of service and experience across the customer lifecycle.
4. Excellent communication, interpersonal, and problem-solving skills.
Benefits2.Work with a passionate and talented team in a growth-oriented environment.
1.Opportunity to lead the CRM function at one of the most dynamic real estate firms in the region.
3.Competitive compensation and career advancement opportunities.
Training + Development- Founded with a vision to redefine the real estate landscape in India, Century Real Estate Holdings has grown into a leader in residential, commercial, and land development.
- Over the years, they have built a reputation for creating innovative, sustainable projects that cater to the needs of modern living and working spaces.
- Their focus on prime locations and exceptional design has enabled them to deliver numerous landmark projects across major cities.
- Their portfolio includes high-end residential complexes, office spaces, and integrated townships that blend luxury with functionality.
- Their approach to development is rooted in a deep understanding of market trends, ensuring each project meets the evolving demands of their customers.
- A hallmark of their work is attention to detail, from the initial planning phase through to project completion, ensuring long-term value for investors and residents.
- Maintain the highest level of integrity and transparency in all dealings.
- Committed to creating long-term value for all stakeholders.
- Continuously strive to deliver exceptional quality in everything done.
- Embrace innovation and constantly look for creative solutions.
- Focus on building environmentally sustainable projects.
- Put customers at the center of everything done.
2030
Net Zero Goal
The company aims to achieve carbon neutrality across its operations and developments.
- Committed to integrating sustainable practices in all projects.
- Utilizes energy-efficient technologies and eco-friendly designs in developments.
- Focuses on water conservation, waste reduction, and renewable energy sources.
- Launched multiple green-certified buildings to minimize environmental impact.
