IT Service Desk Assistant
Rsk Group
Provide first-line IT support to internal users, handling hardware/software issues.
11 days ago ago
£26,500
Junior (1-3 years)
Full Time
Helsby, Cheshire, Uk
Onsite
Company Size
15,000 Employees
Service Specialisms
Environmental services
Engineering services
Technical services
Environmental consultancy
Energy solutions
Water services
Infrastructure services
Mining services
Sector Specialisms
Water
Energy
Infrastructure
Urban Development
Mining
Waste
Renewable Energy
Solar
Role
What you would be doing
software install
security
device setup
troubleshooting
service desk
system upgrades
- Installing and updating software applications.
- Maintaining the security of the IT infrastructure
- Providing support for IT projects and system upgrades as needed.
- Supporting IT admin tasks, including procurement and general administration
- Adhering to and promoting the organisation's IT policies.
- Communicating effectively with users to understand their IT requirements and relaying relevant information to the wider IT team.
- Identifying, diagnosing, and resolving hardware and software issues.
- Provide first-line IT Service Desk support to internal users, addressing incidents and requests by phone, email, service desk, remote tools, and in person.
- Assisting with the setup and configuration of laptops, desktops, mobile phones, and tablets.
What you bring
windows 10
microsoft 365
itil
driving licence
pc hardware
customer service
- Ability to provide telephone support to remote users of all levels
- Good knowledge of PC and Laptop hardware
- Good communication and outstanding customer service skills
- Desirable - Full UK Driving Licence
- Some knowledge of Android and iOS on both phones and tablets
- Ability to work under pressure and to tight deadlines
- Some previous IT support role experience preferable
- Good knowledge and experience supporting Windows 10 & 11 and Microsoft 365
- Must be dynamic, self-motivated, and able to work independently.
- Desirable - ITIL Certification
- Well-developed all-round IT and people skills
- Ability to install, support and maintain hardware and software
- Life Assurance
- Contributory pension scheme
- A flexible benefits programme including the option to buy additional holidays, health cash plan and discounted gym membership
- Regular training and career development
- Up to £26,500 depending on experience
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1989
Year Established
The company was established in 1989 in Aberdeen.
Revenue £2Billion
Annual Revenue
Achieved nearly £2 billion in revenue in fiscal 2024.
5Billion Target
Growth Plan
Aims to reach £5 billion in revenue by 2030.
100+ Acquisitions
Company Growth
Grown through over 100 acquisitions across multiple continents.
- Headquartered in Cheshire, the business serves critical sectors like water, energy, infrastructure, environmental consultancy and civil engineering.
- Projects range from river culvert surveys to solar farm biodiversity studies and large‑scale water treatment facilities.
- Known for high‑profile acquisitions—like Black & Veatch’s UK/Asia water arm and WysePower site‑services—which broadened its technical scope.
- Also operates specialist units in geoscience, marine environmental engineering, research and on‑site technical delivery.
- Promoting a learning culture in a positive working environment
- Employ, develop and reward talented individuals
- Entrepreneurial but caring and compassionate approach to business
- Health and safety is our top priority
- Employee‑owned business committed to strong, predictable financial performance
- Promoting the concept of sustainability in all that we do
- Transparency is the first step in tackling the asbestos crisis in schools
50% Scope 1 Emissions
Reduction Target by FY2030
Aims to reduce Scope 1 emissions by half compared to the FY2020 baseline by 2030.
100% Renewable Electricity
Global Offices by 2030
Commitment to power global offices entirely with renewable energy by 2030, up from 57.1% in 2020.
42% Scope 3 Emissions
Reduction by FY2030
Targets a 42% reduction in Scope 3 emissions, including fuel, energy, travel, and commuting, by 2030.
80% Top Suppliers
with SBTi-Target Alignment by 2027
80% of top suppliers (by emissions) will have targets aligned with the Science-Based Targets Initiative by the end of 2027.
- Surpassed 5% annual carbon intensity reduction target for the second consecutive year, achieving a 26% reduction in intensity between FY20 and FY23.
- Procured 70 electric vehicles (EVs) in FY24 and installed over 50 EV charge points in the UK.
- 88% of UK-controlled sites on green energy tariffs by the end of FY24, up from 62% previously.
- Plans to halve Scope 1 emissions and achieve zero waste-to-landfill, with KPIs for resource use and a 50% reduction in plastic use by 2030.
500 Directors
Diversity in Executive Leadership
The company aims to achieve improved diversity in executive leadership by 2030, targeting representation of ~500 directors across all levels.
200+ Members
LGBTQ+ Network
The ‘RSK with Pride’ LGBTQ+ network actively supports the community with 200+ members and allies within the organization.
- Ambition to build a diverse and inclusive workplace where everyone is treated fairly
- EDI working group (including board members) and dedicated EDI team
- FY24/25 EDI targets: begin diversity profiling, strategy for improvement, inclusive-recruitment and leadership training
- Employee-run Neurodiversity Network supporting ADHD Awareness Month and Dyslexia Awareness Week
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