Neighbourhood Manager
Orbit Group
regulatory compliance
relationship management
customer service
community presence
asb complaints
tenancy management
You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy.
Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required.
driving licence
housing legislation
problem solving
conflict resolution
housing diploma
dbs check
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
We are seeking an experienced housing professional to join our Neighbourhood Manager team. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery.
- A full UK driving licence, along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.
- Strong background in housing and tenancy management, with a solid understanding of housing legislation and regulatory requirements.
- Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.
- Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment
- Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
Training + Development- online application
- interview(s) on 5th and 6th november
- decision and offer
- dbs check required
- Orbit was established to provide affordable housing solutions across the UK.
- The company has a strong legacy in property management and construction, focusing on creating sustainable homes.
- Orbit’s portfolio includes thousands of homes, with a clear focus on customer satisfaction and community wellbeing.
- Orbit delivers a wide range of housing projects, from new builds to the renovation of existing properties.
- Orbit has a strong presence in the housing sector, offering a variety of property management services to its clients.
- It also has a deep commitment to innovation in construction practices, leveraging modern techniques to ensure quality.
- Notably, Orbit works closely with local communities to provide tailored housing solutions and support long-term development.
- Orbit continues to grow and evolve, positioning itself as a key player in the UK housing sector.
- We are committed to delivering high-quality services for our customers and improving their lives.
- We focus on being efficient, effective, and responsible in everything we do.
- We embrace innovation and collaboration to drive progress.
- We care about the communities we serve and strive to make a positive impact.
- We believe in acting with integrity, transparency, and accountability.
By 2050
Net-Zero Target
The company aims to achieve net-zero carbon emissions by integrating sustainable practices across its operations.
- Committed to reducing carbon emissions across operations and properties.
- Efforts to make homes more energy-efficient for customers.
- Working to reduce waste and increase recycling in operations.
- Investments in renewable energy sources and sustainable building practices.
- Committed to creating a diverse and inclusive workforce.
- Aims to improve gender diversity within leadership roles and across teams.
- Tracks and reports on gender diversity data across various levels.
- Initiatives promote equal opportunities for all employees, regardless of background.
