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Customer Service Representative
Handyman Connection Of Lansing
Customer service representative responsible for sales, production coordination, and administrative duties with potential for hybrid work
21d ago
$18 - $21
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Lansing, MI
Hybrid
Company Size
200 Employees
Service Specialisms
Carpentry
Drywall
Deck Services
Flooring
Electrical
Maintenance
Fences
Aging in Place
Sector Specialisms
Residential
Commercial
Buildings
Role
What you would be doing
estimates & proposals
sales reporting
client support
material procurement
crm maintenance
job monitoring
- Prepare and present detailed estimates and proposals for small jobs
- Follow up on open proposals to close sales effectively
- Generate reports on sales performance and project statuses
- Promptly respond to inbound leads and inquiries
- Address any on-site issues or client concerns promptly & elevate as needed
- Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
- Assist in job costing and post-project evaluations
- Coordinate procurement of necessary materials and supplies
- Communicate job details and expectations to the field team
- Schedule jobs and assigning appropriate craftsmen based on skill set and availability
- Conduct virtual consultations to assess client needs and pre-qualify to determine if we are a good fit
- Maintain accurate records in the CRM system
- Maintain up-to-date project documentation
- Monitor job progress, ensuring timely completion and quality standards
What you bring
selling
crm systems
problem solving
communication
microsoft products
customer payments
- Confident in selling over the phone.
- Experience handling customer payments.
- Effective problem solving ability with attention to detail
- Able to manage small business details while working independently
- Proficiency with CRM systems and scheduling tools
- Knowledge of home repair and light remodeling is a plus
- Strong telephone and written communication skills
- Experience working in a Customer Service Role or Telemarketing Role preferred
- Excellent communication and interpersonal skills
- Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, and PowerPoint
- Outgoing personality; enjoys working with people
- Paid time off
- Fantastic company culture - we care about our team and do a lot more than just work together, including company outings and volunteer opportunities
- Training & development opportunities for advancement
- Competitive salary with uncapped performance-based incentives
- Potential for hybrid work after initial training period
- Employee discounts on services
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted for this job
People also searched
Company
Overview
- Offers reliable, professional home repair and improvement services in Lansing.
- Provides a wide range of services from small repairs to larger renovation projects.
- Employs skilled craftsmen for tasks such as carpentry, plumbing, electrical work, and drywall.
- Dedicated to enhancing homes with tailored solutions to ensure customer satisfaction.
- Operates with a team of experienced professionals committed to high-quality results.
- Handles projects for homes, businesses, and properties of varying scales.
- Focuses on providing dependable and timely service with a strong local reputation.
- Deliver on Our Commitments
- Respect the Connections
- Have Pride in What We Do
- Practice Continuous Improvement
- Offers advice on green home improvement projects such as energy‑efficient lighting, insulation, solar attic fans, and Eco‑friendly materials for cabinetry and flooring
- Network supports franchisees integrating energy‑efficient solutions and sustainable materials into their offerings
- No local eco‑friendly accreditation for Lansing location
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