Actively engage in plant strategic and operating plans to ensure environmental and safety compliance while improving overall operating results.
Recommend and manage implementation of new process improvement projects and new raw materials related to safety enhancements, plant reliability and cost reductions.
Develop departmental goals and strategies consistent with Plant, Corporate and operational goals; provide leadership for the planning process to meet these goals.
Drive Site Assessment and Employee Engagement goals in assigned areas.
Serve as active member of the Plant Leadership team, partnering with other managers to discuss and resolve non-routine issues and challenges.
Develop, implement, sustain and audit robust quality management systems to ensure key product quality measures are achieved through controlled and predictable manufacturing processes.
Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
Direct influence on plant performance with ownership over safety, quality, cost, and delivery metrics.
Continually assess and provide feedback on performance of direct reports and value stream team associates.
Lead quality assurance activities; implement quality systems and infrastructure to improve claims performance, overall product and packaging quality and detection of defects.
Determine overall staffing requirements necessary to meet production schedules; interview applicants for open positions; assist in selecting qualified employees; ensure proper job training.
Promote continuous learning and skill improvement; develop current and future value stream leaders; ensure all members of the value stream team operate at the right level of work.
Actively participate in and be an advocate for the Plant Safety Process; ensure safe work practices and behaviors in assigned areas; meet environmental and safety standards in accordance with plant policies, corporate requirements and OSHA regulations.
Drive continuous improvement, product development, lead time reduction and waste reduction through plant value stream teams using appropriate PI tools and methodologies such as Six Sigma, Lean manufacturing, and designed experiments/tests.
Promote and sustain excellence in gemba and housekeeping standards by using tools such as 5S and area audits and leading regular gemba walks with team leaders and other salary production associates in assigned areas.
Support overall R&D and NPD efforts at Hilliard; provide clear leadership and encouragement for those efforts that are directed at new product development, both within the plant and with Lancaster-based support teams.
Establish effective product and process standards and specifications to achieve conformance to customer requirements.
Promote positive employee relations by frequently interacting with associates to discuss and assist with problems or complaints; encourage direct reports and value stream leaders to establish and maintain similar work relationships.
Ensure adequate recordkeeping and reporting for all production systems.
Develop and manage an effective communication process for the value stream which includes regular dialog with maintenance and other value stream teams.
Provide training and ensure competence of plant personnel who make product quality decisions; assist with troubleshooting and corrective actions; provide recommendations relative to disposition of material.
Interface effectively with all levels of the organization.
Ensure timely and fair resolution of complaint handling and claims processes in collaboration with the Quality group.
Continually reinforce the MDP concept with value stream leaders and associates; promote utilization of MDP tools (such as standard work, Gemba, and safety audits, etc.).
Provide leadership to your assigned areas; manage direct reports and associates to achieve production targets and key metrics; help resolve non-routine problems.
Provide effective leadership and project management for specific projects, initiatives and business processes needed to drive performance.
Provide urgent response to value stream operational issues 24/7 which include major downtime, quality, safety and environmental incidents including case management.
Work with equipment and raw material suppliers to improve product performance, reduce costs and identify new technologies or methods.
Ensure compliance with the change management process to ensure that critical-to-customer product attributes are maintained or improved upon.
Own Lean/Process Improvement for assigned areas; Participate in Lean/process improvement events and support output of these events.
Identify best practices through data analysis and standardize those practices by developing Standard Operating Procedures (SOPs) and/or Standard Work within the plant.
Requirements
bachelor's
lean
six sigma
sap
excel
ops management
Strong time management and multi-tasking skills
Basic understanding of maintenance systems including, PM, Pd/M technologies including and planning of work
Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
Excellent analytical and problem-solving skills with high attention to detail and accuracy
Ability to interact with colleagues at various levels of management
3+ years of operations management experience
5+ years of demonstrated supervisory and/or operations experience in an industrial production environment
Bachelor’s degree in related discipline
3+ years of manufacturing experience
Demonstration of presentation, facilitation and meeting management skills
Computer proficiency in, Excel, Word, and Power Point with basic skills in SAP and Minitab
Excellent communication, presentation, and organization skills
High school diploma or GED
Must demonstrate the ability to lead a large organization spread over a complex production operation
Basic project management skills
Ability to understand and use various computer software programs
Effective writing and data organization skills
Demonstrate ability to use data from multiple sources to quickly solve complex operational problems
Demonstration of process improvement skills. Ideally, candidate would have proven Lean and 6-sigma skills and be able to effectively apply methods and tools
Benefits
Opportunity to lead high-impact continuous improvement initiatives using Lean and Six Sigma methodologies.
Collaborative leadership role with growth potential, serving as a key member of the Plant Leadership Team
The company traces its origins to 1860, marking over 160 years of evolution in the industry.
$1.3B Revenue
2023 annual revenue
The company generated $1.3 billion in revenue in 2023, reflecting its strong market presence.
2024 Acquisition
Expansion through acquisition
In 2024, the company acquired 3form, expanding its product portfolio in specialty ceilings and glass accents.
20 Facilities
Manufacturing presence
The company operates 20 manufacturing facilities across the Americas, supporting its diverse product range.
The company designs, engineers and produces ceiling and wall solutions—from mineral fiber panels to glass‑fiber‑reinforced gypsum—for a range of environments.
Its work spans commercial offices, schools, healthcare, and residential renovation projects, often enhancing acoustics, aesthetics and functional design.
Products are grouped across Mineral Fiber and Architectural Specialties segments, highlighting its technical depth in both core and high‑design solutions.
Headquartered in Lancaster, PA, Armstrong also maintains a research lab and a joint venture (WAVE) focused on suspension system innovation.
An intriguing legacy detail: during WWII the company even produced cork sound insulation for submarines and airplane parts, showcasing its diverse manufacturing roots.
Culture + Values
To respect the dignity and inherent rights of the individual in all dealings with people.
To maintain high moral and ethical standards and to reflect honesty, integrity, reliability and forthrightness in all relationships.
To reflect the tenets of good taste and common courtesy in all attributes, words and deeds.
To serve fairly and in proper balance the interests of all groups associated with the business—customers, stockholders, employees, suppliers, community neighbors, government and the general public.
“Let the Buyer Have Faith” (guarantee of quality and trust)
Environment + Sustainability
30% Reduction
Scope 1 & 2 Emissions
Targets a 30% reduction in GHG emissions by 2030 compared to 2019 levels, aligning with the SBTi well-below-2°C scenario.
100% Renewable
Electricity by 2030
Aims to source 100% of electricity from renewable energy by 2030.
50% Reduction
Product Carbon Footprint
Seeks a 50% reduction in the carbon footprint of products by 2030 from 2019 baseline.
100% Chemical-Free
Products
Committed to 100% chemicals of concern-free products with verified transparency by 2030.
Aims for a 20% reduction in water intensity of products by 2030 from 2019 baseline.
Over 217 million sq ft of ceiling tiles diverted through recycling since 1999.
Ultima panels offer 43% embodied carbon reduction versus standard products.
Templok ceilings and Ultima panels designed to aid in operational and embodied carbon reduction.
Named among America’s Greenest Companies 2025.
Inclusion & Diversity
Embed D&I into strategy with policies prioritizing equal opportunities and dedicated VP of Talent Sustainability & Acquisition.
Offer regular training and engagement on diversity and inclusion topics across locations.
Employee Resource Groups (AWARE, BOLD, EMERGE, AQUA) to support women, Black professionals, early-career talent, LGBTQ+ employees.
Collect employee opinions via surveys, site assessments and ERGs.
Build early-career pipelines through summer internships and professional development programs.
Comprehensive benefits supporting physical, financial and mental health.
No public gender-ratio or statistical breakdown available.