Licensed Transaction Coordinator (Temporary) - North Carolina

Description

• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
• Coordinate property access for inspectors, appraisers, and other vendors.
• Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time closing.
• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
• You'll take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.
• You’ll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.
• With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times, and proactive follow-up.
• Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.
• Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.

Requirements

• Experience juggling multiple priorities in a fast-paced environment.
• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
• One year of customer service experience is required.
• Clear and concise verbal and written communication.
• Calm demeanor when resolving issues and communicating with agents and clients.
• Experience using email and phone to communicate with clients and other parties required.
• One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred.
• Strong sense of accountability for the agent and client experience.
• Excellent attention to detail, organizational and interpersonal skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance