Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
Coordinate property access for inspectors, appraisers, and other vendors.
Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time closing.
Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
You'll take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.
You’ll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.
With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times, and proactive follow-up.
Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.
Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.
Requirements
multitasking
google suite
customer service
communication
real estate
detail oriented
Experience juggling multiple priorities in a fast-paced environment.
Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
One year of customer service experience is required.
Clear and concise verbal and written communication.
Calm demeanor when resolving issues and communicating with agents and clients.
Experience using email and phone to communicate with clients and other parties required.
One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred.
Strong sense of accountability for the agent and client experience.
Excellent attention to detail, organizational and interpersonal skills.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded 2004
Year Founded
The company was established in 2004, revolutionizing the real estate market with its online platform.
Millions Served
Users Assisted
The company has expanded its services nationwide, assisting millions of users across the U.S.
2023 Update
Current Status
The company continues to lead in online real estate, disrupting traditional models as of 2023.
The company blends technology with traditional real estate services, offering a seamless home-buying experience.
The company's services include buying, selling, renting, and mortgage solutions, making it a one-stop platform.
Known for its innovative approach, the company introduced features like 3D home tours and online booking of home showings.
The company operates in a highly competitive market, differentiating itself through technology-driven insights and data.
Culture + Values
Customer-centric approach
Ownership mindset
Data-driven decisions
Transparent operations
Collaborative teamwork
Continuous growth and development
Environment + Sustainability
Net Zero by 2040
Carbon Emissions Goal
Aim to achieve net zero emissions across operations and supply chain.
Focus on reducing carbon emissions across operations.
Promotes energy efficiency in office spaces.
Supports remote work to lower commuting-related emissions.
Participates in sustainable real estate practices, including homes with energy-efficient features.
Works with partners to provide green-certified homes and eco-friendly services.
Inclusion & Diversity
45% women employees
Workforce Diversity
This reflects the proportion of female employees across the company, highlighting gender representation in the workforce.
40% underrepresented minorities
Leadership Representation
This percentage highlights the proportion of underrepresented minorities and women in leadership roles, showcasing progress toward equitable representation at senior levels.
Dedicated to building an inclusive and diverse workplace.
Set specific gender and racial equity goals, focusing on increasing underrepresented groups in leadership roles.