Technical Sales and Field Service Engineer at Captiveaire Systems in Albuquerque, NM | USD70,000-100,000 | Kablio

Role

Description

technical support

application engineering

troubleshooting

project management

site visits

sales meetings

Service and technical support of existing equipment
Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.
Outside sales meetings and calls to build relationships with existing and new customers
Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs.
Mission: to provide the highest quality products and service to our users at the lowest possible price
Educate and promote CaptiveAire products to users in your market.  This includes conference calls, meetings, organizing presentations, and product demos.
Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed.
Continuously evaluate and improve processes as well as the customer experience.
Research and develop new business opportunities with new and existing users.
Daily tasks include inside sales support, application engineering and outside sales.
Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers.

Requirements

fe exam

2-5 years

problem solving

computer skills

technical degree

customer service

If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
2-5 years experience
Problem solving with a passion for continuous learning
Excellent computer, organizational and communication/presentation skills
Willing to travel for various training opportunities
4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
Top notch customer service and willingness to go above and beyond to serve the customer.
Strong desire to interface with the customer

Benefits

Paid holidays
Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos
Flexible spending account (FSA)
Tuition reimbursement, including for Professional Engineering (PE) License
Relocation assistance
Medical, dental and vision insurance
Disability & life insurance based upon election of medical insurance
401k with employer match
Paid time off (PTO) based upon tenure

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no sponsorship; candidates must be authorized to work in the united states.

Security clearance

Information not given or found

Company

Overview

Founded 1976

Year Established

The company was established in a single-room shop in 1976 and has since grown into a leader in kitchen ventilation systems.

$530M Revenue

Annual Revenue 2019

By 2019, the company achieved an annual revenue of $530 million, driven by strategic growth and facility investments.

It designs and produces integrated packages: hoods, fans, DOAS/HVAC, fire suppression, grease ducts, filters and controls.
Backed by six U.S. plants and over 100 North American sales offices, it delivers fast, reliable service nationwide.
Typical projects range from standalone restaurants to large chains, schools, military facilities and correctional institutions.
Recent unusual efforts include establishing an HVAC R&D hub in St. George, Utah and launching smart units with cellular controls.
Its DOAS systems have earned praise from engineers for performance, though some note trade-offs versus legacy HVAC brands.

Culture + Values

Customer Satisfaction
Innovation and Excellence
Integrity
Teamwork and Collaboration
Employee Development
Safety and Quality

Environment + Sustainability

2050

Net Zero Target

Aims to reach net zero emissions

Committed to sustainability and reducing environmental impact.
Implemented energy-efficient manufacturing processes and strives to minimize waste.
Focused on developing products that enhance energy efficiency for customers.
Continues to pursue sustainability goals, including reducing carbon emissions across operations.

Inclusion & Diversity

Fosters an inclusive and diverse workplace where all employees are treated with respect.
Emphasizes equal opportunity in hiring, development, and career progression.

Articles

About CaptiveAire

Careers at CaptiveAire

Role

Description

technical support

application engineering

troubleshooting

project management

site visits

sales meetings

Service and technical support of existing equipment
Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.
Outside sales meetings and calls to build relationships with existing and new customers
Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs.
Mission: to provide the highest quality products and service to our users at the lowest possible price
Educate and promote CaptiveAire products to users in your market.  This includes conference calls, meetings, organizing presentations, and product demos.
Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed.
Continuously evaluate and improve processes as well as the customer experience.
Research and develop new business opportunities with new and existing users.
Daily tasks include inside sales support, application engineering and outside sales.
Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers.

Requirements

fe exam

2-5 years

problem solving

computer skills

technical degree

customer service

If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
2-5 years experience
Problem solving with a passion for continuous learning
Excellent computer, organizational and communication/presentation skills
Willing to travel for various training opportunities
4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
Top notch customer service and willingness to go above and beyond to serve the customer.
Strong desire to interface with the customer

Benefits

Paid holidays
Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos
Flexible spending account (FSA)
Tuition reimbursement, including for Professional Engineering (PE) License
Relocation assistance
Medical, dental and vision insurance
Disability & life insurance based upon election of medical insurance
401k with employer match
Paid time off (PTO) based upon tenure

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no sponsorship; candidates must be authorized to work in the united states.

Security clearance

Information not given or found