Customer Service Representative-Contract

Description

• Process credit applications for new or updated customer SAP/JDE accounts
• Research deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue
• Verify orders to ensure pricing, products, footage and ship to address are correct
• Properly accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner
• Communicate with Reps/Customers to obtain T/L fills and B/O releases
• Schedule and maintain orders received via EDI or email in to SAP/JDE and SFDC
• Verify all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any
• Calculate % of products per line in determining Truck Load percentage and later create deliveries for released orders by calculating truck loads.
• Manage the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.
• Send weekly open order reports to all Reps
• Coordinate with Planners, Sales Manager/Representative, Credit Manager and Salesforce.com Administrator
• Check stock and/or line time availability
• Keeps customers informed of any issues of orders/deliveries

Requirements

• Understand and correctly interpret Service Level Agreement for customer and sales team, including all retail customer contracts and requirements
• Experience and comfortable in conflict resolution
• Formal education such as a Bachelor’s degree or certifications or 1-3 years of practical customer service/order entry.
• Good systems aptitude and solid PC/keyboarding skills
• Strong basic math skills
• Strong interpersonal and relationship management skills
• Ability to multi-task

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance