Service Supervisor

Description

• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Perform the routine operation of vehicles, including pre- and post-shift inspections
• Go to the scene of accidents and incidents to manage processes and protocols
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

Requirements

• Possess good knowledge of the city and community of Mobile, AL
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Hold a valid commercial driver’s license with a clean driving record. Passenger endorsement is a nice to have.
• At least 25 years old
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• Ability to work flexible hours, including evenings and weekends, as required.
• Learn the fundamentals of Via operations and related safety procedures
• Able to deal effectively and courteously with all customers and the public
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.

Benefits

• Salary range: $45,000 - $55,000 / year
• We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.
• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

Training + Development

Interview process

Visa Sponsorship

Security clearance