Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
Develop and implement training programs for new hires and ongoing training for existing drivers.
Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
Perform the routine operation of vehicles, including pre- and post-shift inspections
Go to the scene of accidents and incidents to manage processes and protocols
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Requirements
cdl
tablet
google suite
high school
3+ years
customer service
Possess good knowledge of the city and community of Mobile, AL
Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Proficient in using a tablet and standard office software (e.g., Google Suite).
Hold a valid commercial driver’s license with a clean driving record. Passenger endorsement is a nice to have.
At least 25 years old
High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
Ability to work flexible hours, including evenings and weekends, as required.
Learn the fundamentals of Via operations and related safety procedures
Able to deal effectively and courteously with all customers and the public
Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
Benefits
Salary range: $45,000 - $55,000 / year
We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable