Head of IT Operations, Cloud & Enterprises

Develop and execute a comprehensive IT operations strategy aligned with the organisation's business goals and objectives.

Evaluate and manage relationships with technology vendors and service providers, ensuring compliance with SLAs and contractual agreements.

Ensure high availability, performance, and security of systems, networks, and storage solutions.

Build and lead a high-performing IT operations team, fostering a culture of innovation, collaboration, and continuous improvement.

Collaborate with cross-functional teams to align application strategies with business needs, ensuring seamless integration and user experience.

Uphold company values throughout business practices and use sound judgement in decision making.

Drive the adoption of cloud technologies and enterprise solutions to enhance operational efficiency, scalability, and cost-effectiveness.

Lead the migration of existing applications and services to cloud platforms while optimizing resource utilisation and cost.

Oversee the design, deployment, and management of the organisation's IT infrastructure, including on-premises and cloud-based environments.

Manage, supervise and if needed, be technically involved in the research, planning, installation, configuration, troubleshooting, maintenance and upgrade of hardware and software interfaces with the operating system (on-prem, IaaS and PaaS).

Provide mentorship and professional development opportunities to team members, promoting skill enhancement and career growth.

Collaborate with senior leadership to provide strategic insights on technology trends and their potential impact on the business.

The Head of IT Operations, Cloud & Enterprise is responsible for overseeing the design, implementation, and management of the IT infrastructure, cloud services, and enterprise applications. This job leads a team of skilled professionals to ensure the availability, performance, and security of our technology systems while driving innovation and efficiency across the organization

Ensure uninterrupted daily operations in the related areas through effective administration and support. • Work with GCIO, peers and business units to build and maintain a DR environment including performing periodic DR drills. Facilitate the BCP process.

Direct the team to analyses the users’ complaints incidents / problems / Service Requests) with regard to the IT Services within the areas of responsibility. Wherever possible, provide solution or workaround to continue the work without interruptions.

Manage the selection, implementation, and maintenance of enterprise applications such as ERP, CRM, and collaboration tools.

Collect and analyse information and evaluate existing or proposed systems, research and recommend appropriate architecture for server/storage hardware, operating systems to ensure proper functioning of corresponding services. This applies to all on-prem and cloud- based resources for IaaS and PaaS.

Negotiate contracts and agreements to optimize costs and ensure the delivery of quality services. • Implement and enforce robust security measures to protect the organization's digital assets and sensitive data.

Ensure compliance with relevant industry standards and regulations, such as GDPR, HIPAA, and cybersecurity best practices.