General Manager

Present RCA (Root Cause Analysis) and recommend preventive measures.

• Conduct routine governance checks to ensure adherence to process frameworks. • Identify and close operational control gaps impacting service quality, timelines, or cost. Risk & Non-Compliance Management

Monitor and resolve governance risks including financial, operational, or service quality issues. • Proactively address non-compliance or deviations related to internal stakeholders, such as: • Design Teams – project delays, scope misalignment, or documentation gaps.

As a General Manager – Governance (City) at Livspace, you will serve as the control anchor for all governance-related practices in your city. Youʼll ensure that processes, policies, and compliance mechanisms are implemented and followed across functions like design, project execution, customer experience, and especially partner/vendor management. This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with internal teams and external partners to identify gaps, mitigate risks, and uphold Livspaceʼs governance and compliance standards.

Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.

Maintain all project, partner, and compliance documentation in audit-ready format.

Escalate recurring non-compliances or systemic partner issues to the regional governance lead.

Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes. • Flag repeated incidents and drive systemic corrective actions and policy reinforcement Audit Readiness & Documentation

Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.

Track and update governance metrics through structured dashboards and trackers. Stakeholder & Partner Coordination

Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.

Prepare city-level compliance reports and governance scorecards for business reviews.

City Governance & SOP Adherence Drive compliance with Livspaceʼs SOPs across on-ground teams – including design, execution, vendor, and experience functions.

Conduct workshops and refreshers to educate stakeholders on new or revised SOPs. Reporting & Escalation Management

Experience working with external partners/vendors in project-based or platform businesses.

Strong communication, analytical, and reporting skills with a bias for action.

Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.

Background in real estate, interior design, consumer services, or execution-led businesses preferred.

Graduation / Post Graduation 6–8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.