Customer Operations Administrator

Description

You will play a pivotal role providing core administrative support for our busy Customer Operations team, enabling the consistent delivery of essential services across our property portfolio. Success in this position relies on collaboration with our internal teams and key external stakeholders, ensuring we rigorously adhere to all relevant legislation and maintain the highest levels of compliance, maintenance, and critical service provision. Your contributions will directly amplify the performance of our property management teams across all our communities

• Act as a central point of contact for effective departmental communication and problem-solving.
• Maintain and update comprehensive databases ensuring impeccable accuracy and record-keeping.
• Input and update records for all service events and agreements.
• Manage and maintain essential stock levels (e.g., fobs and pendants) and handle resident invoicing.
• Provide accurate data and updates to support internal performance reporting.
• Coordinate and schedule statutory compliance inspections with third-party consultants to meet deadlines.
• Refer a friend scheme and access to internal opportunities
• Support site teams and contractors with system or work-related queries.
• Manage the sensitive administration of customer information, ensuring prompt updates and appropriate communication.
• Manage administrative processes for new team starters and leavers, including timely system updates.
• Utilise the in-house system to process contractor completion documentation and promptly raise necessary remedial actions.
• Raise follow-up actions arising from risk assessments, inspections, and audits.

Requirements

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

If you have the skills and experience we are looking for we'd love to hear from you!

You'll be an experienced Administrator with experience gained within a comparable role - ideally within property, facilities management environment and you'll have worked with a range of CRM systems and have a proven ability to understand and learn new systems. You'll be confident with a pro-active approach and enjoy working within a busy team.

• Strong communication skills, both written and verbal.
• Excellent spoken and written English.
• Experience of using systems such as Fixflo, Qube and Salesforce would be ideal but otherwise a proven ability to quickly understand and pick up new systems (appropriate training will be provided).
• IT literate and competent with Google tools such as Gmail, Google Docs, Sheets and the internet.
• Excellent attention to detail and high levels of accuracy, with the ability to prioritise and meet deadlines.
• Exceptional organisational skills and attention to detail, particularly in database management and record-keeping.

Benefits

Basis Permanent

Location Winchester / hybrid working

We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our developments are beautifully designed offering stunning community living.

Salary Up to £28,000 per annum + enhanced benefits & rewards and free onsite staff parking

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

• Health Cash Plan & Virtual GP
• Two paid volunteering days per annum
• Company Discounts Portal
• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Discounted Gym Membership
• This role is hybrid based with an expectation of 3 days per week based within our Winchester office, to include Tuesdays.
• Employee Assistance Programme
• Life Assurance

Training + Development

Interview process

Visa Sponsorship

Security clearance