Credit Team Leader - St Marys

Description

The Credit Team Leader is assigned a portfolio of customer accounts and is responsible for the efficient, accurate and effective collections of all amounts due, resolution of disputes, reconciliation of accounts to progress claims, minimise risk and proactive debt collection through effective relationships with both internal and external customers. Providing a high level of customer service to allow seamless supply of goods through effective collection strategies.

Reporting to the Credit Manager, the Credit Team Leader is responsible for overseeing the daily operations of the trade debt collections and accounts receivable team, ensuring efficient and effective credit control processes are maintained. This role plays a pivotal part in delivering exceptional customer service to both internal and external stakeholders, while driving team performance and supporting business objectives. Providing accurate reporting weekly, monthly and as required and delivering accurate and timely information for both internal and external audit.

• Develop new systems and processes to streamline and achieve more effective ways of managing these key accounts (identifying best practice)
• Act as a point of escalation for complex customer queries and disputes
• Deliver high quality service to internal and external customers
• Ensure adequate staffing and coverage to meet operational needs
• Provide coaching, mentoring and performance feedback to team members
• Take responsibility and be accountable for the customer experience
• Ensure payments are made in line with agreed payment terms
• Assist the Credit Manager in preparing regular and ad hoc reports
• Supervise and coordinate daily activities of the Credit Team
• Ensure proper collection procedures are in place for overdue debt, utilizing the support of the Sales team to resolve invoices, issues and/or disputes

Requirements

Our ideal candidate is a proactive team player with a can-do attitude and strong people skills. You are solutions focused and enjoy problem solving. Being a high performer, you bring lots of energy and thrive in a fast-paced environment.

• Exposure to ERP systems - SAP, JDE or Symix is preferred
• Knowledge of accounts receivable and a minimum 5 year's experience in a Credit/Collections role, desirable
• Strong attention to detail, excellent verbal communication and interpersonal skills
• Ability to develop and foster good working relationships
• Strong analytical skills
• Intermediate level MS Office – Word and Excel
• Demonstrate an aptitude for leadership and a willingness to give and receive open feedback

Benefits

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.
• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

Training + Development

Interview process

Visa Sponsorship

Security clearance