Order Management Specialist
Hilti North America
Handle prioritized customer orders, remove fulfillment barriers, and communicate delays
23 days ago ago
Junior (1-3 years)
Full Time
Tulsa, OK
Office Full-Time
Company Size
30,000 Employees
Service Specialisms
Technical Services
Engineering
Consulting
Project Management
Training & Education
Tool Repair & Maintenance
Design Support
Fire Protection Consulting
Sector Specialisms
Energy
Industrial
Power sector
Mining
Oil and Gas
Construction
Infrastructure
Buildings
Role
What you would be doing
fulfillment solutions
shipment consolidation
delivery transparency
database analysis
stock movements
order monitoring
- Resolve potential fulfillment issues by presenting delivery solutions based on available stock levels, consolidating order shipments, and expediting shipments where necessary.
- Increase customer engagement and delivery satisfaction by providing transparency to outbound shipments and proactively communicate delivery delays.
- Provide product information and guidance to customer where needed in order process (replacement items, additional product for order, etc.).
- Develop trust with the field to increase field team member productivity and reduce incoming inquiries.
- Effectively use database analysis to record actions taken and characteristics of orders identified as failures.
- Create stock movements (STOs, POs) to fulfill prioritized customer orders.
- Monitor open orders daily and take corrective actions to resolve order issues in a timely manner for high potential and target accounts.
What you bring
sap
hilti online
microsoft office
bachelor's
high school
customer service
- Strong knowledge of computer information systems including Hilti Online, SAP, Microsoft Office Suite.
- Strong interpersonal and written communication skills.
- Bachelor’s Degree, preferred.
- High School Diploma/GED, required.
- Clear understanding of Hilti North America trade and engagement strategy, including the development of strategic customers.
- Minimum one (1) year in either Customer Service or Logistics Role.
- Demonstrated working knowledge of SAP and order entry tools.
- Ability to adapt to varied business needs and handle multiple projects is required without sacrificing the personalized service of our customer.
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Interview process
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Company
Overview
1941
Year Founded
The company was established in 1941, marking the beginning of its legacy in the construction industry.
- is a leading provider of innovative products, services, and solutions for construction professionals.
- portfolio includes power tools, fastening systems, and construction software designed to increase productivity on job sites.
- solutions span diverse sectors, with a strong presence in industrial, commercial, residential, and infrastructure projects.
- focuses on quality, providing equipment and services for everything from building foundations to complex commercial infrastructure.
- offers cutting-edge technology and a commitment to delivering long-lasting, reliable solutions to its customers.
- provides consulting services, project management support, and training for construction professionals.
- projects often involve large-scale builds such as skyscrapers, bridges, and commercial complexes.
- remains at the forefront of the construction industry, constantly evolving its offerings to meet the demands of modern building and infrastructure challenges.
- Integrity
- Performance
- Commitment
- Innovation
- Teamwork
- Customer Care
- Excellence
2050
Net-zero commitment
Committed to achieving net-zero emissions through strategic sustainability initiatives.
- Targets to reduce greenhouse gas emissions in line with the Science Based Targets initiative (SBTi).
- Implementing energy efficiency measures to reduce carbon footprint in operations and products.
- Use of recycled and renewable materials in products.
- Increasing circularity through product repair, refurbishment, and recycling services.
- Focuses on building a diverse workforce and fostering an inclusive work environment.
- Aims to increase the number of women in leadership positions.
- Promotes equal opportunities for all employees, regardless of gender, background, or ethnicity.
- Regularly tracks and reports on gender and diversity metrics.
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