HVAC Support Engineer

Employer undisclosedRole managed by a recruiter

Provide technical support for HVAC products, troubleshooting and customer liaison.

21 days ago ago

€45,000 - €65,000

Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)

Full Time

Dublin, County Dublin, Ireland

Field

Role

What you would be doing

Support the development of technical documentation, user manuals, and troubleshooting guides.
Ensure all work aligns with company standards and technical best practices.
Provide front-line technical support across a broad range of heating and HVAC products.
Escalate complex issues to senior technical staff or product specialists when required.
Diagnose and troubleshoot product, software, and system issues, ensuring quick and effective resolutions.
Collaborate closely with service, sales, and engineering departments to maintain excellent customer satisfaction.
Liaise with field engineers, clients, and internal teams to manage technical queries and service requests.
Record all service activity, warranty details, and customer interactions accurately in the CRM system.

What you bring

Professional command of English, written and verbal.
Qualification in Engineering, Building Services, Heating, or a related technical discipline.
Self-motivated with the ability to manage workload and prioritise effectively.
Must be eligible to work in the Republic of Ireland on a permanent basis.
Excellent communication skills, able to explain technical concepts clearly to both technical and non-technical audiences.
Strong analytical and problem-solving abilities with a structured approach to troubleshooting.
Proven background in a technical support or customer service role, ideally within the HVAC or heating industry.
Experience using CRM or helpdesk software.

Benefits

Salary €45,000 to €65,000 depending on experience
Employee assistance and wellness programmes
Annual performance bonus
Access to retail and lifestyle discounts
25 days annual leave (increasing with service)
Pension scheme, life assurance, and critical illness cover
Comprehensive technical training and ongoing professional development
Clear career progression pathways within a respected national brand
A supportive, team-oriented environment within a well-established and growing organisation

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

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Security clearance

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Your recruiter

Your recruiting firm

Provides specialized recruitment services in the HVAC and MEP engineering sectors.
Focuses on placing highly skilled professionals in HVAC, MEP, and engineering fields.
Extensive experience in recruiting for both commercial and residential projects.
Works with companies ranging from small enterprises to large global firms.
Offers bespoke recruitment services across various engineering disciplines.
Strong reputation for connecting top talent with HVAC and MEP industry leaders.
Specializes in recruitment solutions for complex and technical projects.

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