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Drop Bury Coordinator
National Ondemand, Inc.
Manage drop bury orders, assign crews, ensure SLA compliance, coordinate with field.
10d ago
Junior (1-3 years)
Full Time
Tulsa, OK
Field
Company Size
1,000 Employees
Service Specialisms
Fiber Construction
Engineering & Permitting
Material Procurement
Project Management
Aerial Construction
Underground Construction
Fiber Splicing & Testing
Last Mile Fiber (Drops & Installs)
Sector Specialisms
Fiber
Wireless
Energy
Technology
Communications
Utilities Infrastructure
Last Mile Solutions
Network Maintenance
Role
What you would be doing
crew dispatch
help desk
assignment monitoring
billing system
field coordination
data entry
- Ensure efficient and effective routing of cleared pending drop buries to the appropriate crews as to insure we arrive on site within the time frame committed to the customer.
- Respond to internal and external requests for help in a timely and professional manner.?
- Continuously monitor and adjust work assignments to ensure SLA's are met on drop buries.
- Use billing system, Microsoft Office applications and other computer programs and systems to ensure SLA's are met on all drop buries.
- Interact with field leadership to ensure that all work is completed on time to meet customer expectations.
- Provide positive influence and leadership within the organization. This position is clearly intended to have a leadership component and requires one to be mindful of their behavior both in and out of the workplace.
- Maintains accurate information notes within the necessary systems where manual intervention is required to resolve the order discrepancy.
What you bring
workforce software
microsoft office
dispatch
high school
data analysis
cable tv
- Ability to show judgment and initiative and to accomplish job duties
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to use scheduling and workforce management software (e.g. Workforce Express, Work Assure, Connect, CSG and Connect)
- Ability to prioritize and organize effectively
- Proficient in using Microsoft Office software applications (including MS Word, Excel, etc.)
- Ability to maintain confidentiality
- Dispatch experience preferred
- Ability to analyze and interpret data
- Ability to handle multiple projects and tasks
- Ability to work independently
- High School Diploma or recognized equivalent required
- Construction Coordinator experience preferred
- Ability to use personal computer
- Ability to work with others to resolve problems, handle requests or situations
- Ability to communicate with all levels of management and company personnel
- Knowledge of cable television products and services
- Ability to make decisions and solve problems while working under pressure
- Flexibility with work schedule required (weekends)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2017 Founded
Year Established
The company was formed in 2017 through the merger of two legacy infrastructure firms.
- Launched with a vision to connect communities nationwide.
- Headquartered in Burlington, NC, with rapid expansion in Texas and Colorado.
- Backed by Blue Point Capital for growth and expansion.
- Grown through strategic acquisitions, including firms with deep expertise in underground construction and fiber splicing.
- Specializes in end-to-end projects like aerial and underground fiber construction, last‑mile solutions, wireless infrastructure, engineering, permitting, and maintenance.
- Has delivered thousands of miles of primary fiber and completed thousands of in‑home installations across rural and urban regions.
- Stands out with its ability to scale crews up or down flexibly to meet project demand—keeping timelines ahead of schedule.
- Recognized as one of the fastest‑growing companies in the Triad region and deepened its fiber‑broadband advocacy via industry leadership.
- Typical projects include rural broadband deployments, utility infrastructure builds, and major wireless network rollouts.
- Financially anchored by private equity backing, sustaining steady organic growth alongside M&A expansion.
- Safety First
- Accountability
- Excellence
- Teamwork
- Integrity
- Continuous Improvement
- Customer Focus
- Committed to reducing environmental impact.
- Implementing eco-friendly practices across operations.
- Continuously working to decrease carbon footprint.
- Utilizing renewable energy sources in daily operations.
- Focusing on energy-efficient solutions in all service offerings.
- Currently, there is no official net-zero target date.
- Fostering a culture of respect and inclusivity
- Promoting equal opportunities in all hiring and advancement processes
- Gender balance initiatives in leadership positions
- Active programs to support diversity in the workforce
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