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Inside Sales Representative II
Builders Firstsource
Largest U.S. supplier of structural building products, components and services to residential construction pros.
Provide sales support, quotations, and customer service to retail and contractor clients.
7d ago
Entry-level, Junior (1-3 years)
Full Time
Olympia, WA
Field
Company Size
29,000 Employees
Service Specialisms
Building Materials
Construction Services
Design
Engineering
Project Management
Supply Chain Management
Logistics
Manufacturing
Sector Specialisms
Residential
Commercial
Industrial
Infrastructure
Energy
Heavy Civil
Marine
Transport
Role
What you would be doing
material takeoffs
pricing estimates
order entry
production scheduling
sales quotations
inventory control
Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.
Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.). Enters orders into computer system.
Provides assistance to less experienced Inside Sales Representatives.
Remains current on customer preferences, changes in local codes and product developments by attending in-house training sessions, vendor training or reading trade journals.
May participate in coordinating and conducting customer workshops.
Schedules the production and delivery of orders with store operations.
Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals.
Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Assists customers with issues such as product selection, pricing, availability, refunds/exchanges. Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications. Generates sales quotations requiring a working knowledge of company products, procedures and practices.
May assist with store housekeeping, signage, stocking, inventory control and other related activities.
Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction.
What you bring
material handling
sales
office suite
customer service
safety procedures
product knowledge
Strong detail orientation skills
Strong verbal and written communication skills
Knowledge of and ability to use motorized and non-motorized material handling equipment
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Proficiency in Office Suite
Strong customer service skills
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.
Knowledge of company products, competitor’s products and company standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
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