Operations Support Specialist, Expert

Description

• Lead mentoring, training and on-boarding of new Operations Support Specialists.
• Solicit feedback internally and from other Functional Areas and incorporate feedback into process and improvement recommendations.
• Lead training with SIPT and other groups.
• Facilitate operational briefing and planning meetings.
• Perform SIPT internal and external communications and handle escalated situations/issues.
• Provide SIPT situational updates during group meetings and/or calls.
• Assist with Supervisory level tasks if needed.
• Perform routine staff work and challenging dispatch duties.
• Ensure Standard Radio Operating Procedure policies and command and control procedures are followed.
• Provide situational awareness to company leadership and other Functional Areas and internal partners.

Requirements

• Ability to plan, prioritize and coordinate
• ICS 400 Advanced ICS
• 2 years of job-related experience as a fire officer (Lieutenant, Captain, Chief), public safety dispatch supervisor, or SIPT Crew Lead, or a combination thereof
• Experience in GIS and use of mapping tools
• Ability to work 24 hours per day-7 days per week environment
• Master’s degree in job-related discipline or equivalent experience
• Experience in developing training curriculum and proving training to others
• Bachelor’s degree in job-related discipline or equivalent experience
• High School or GED-General Educational Development-GED Diploma
• Experience functioning as a chief officer or leader in the California fire service
• Completed training for an ICS Command or General staff position
• Ability to handle emergency response situations and to work in a stressful environment
• ICS 420 Command and General Staff
• Proficient in Microsoft Office applications
• Advanced project management skills
• Experience working in a public safety agency, performing resource allocation and tracking on a statewide level
• Experience performing at the Command and General staff level at All-Hazards Incidents
• Intermediate understanding of utility procedures and operations
• Proficient in Adobe Acrobat Pro
• Clear and precise communication skills via various methods and to different audiences
• Ability to work collaboratively with others
• 5 years of job-related experience as a company officer or dispatcher in a public safety department, or SIPT operations support center, or combination thereof.
• Ability to work independently with little day-to-day guidance

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance