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Regional Service Manager - Fire & Security
Marlowe Fire & Security
Regional Service Manager for Fire & Security team, responsible for operational service delivery, PPM compliance, regional P&L, performance reviews, lead engineer management, and C4W status in South West Region.
19d ago
£45,000 - £48,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Exeter, England, United Kingdom
Field
Company Size
800 Employees
Service Specialisms
Fire & Security Systems
Fire Risk Assessment
Maintenance & Service
Intruder Alarms
Access Control Systems
CCTV Systems
Monitoring Services
Fire Extinguishers
Sector Specialisms
Commercial
Domestic
Role
What you would be doing
service delivery
team management
weekly reporting
customer escalations
resource management
safety compliance
- To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to the corrective SLA’s of customers and the NSI.
- To chair and hold regular management team meetings for the regions, detailing best practices and ensuring all members of the team have an opportunity to develop.
- Complete management of subcontractors utilised within your region.
- Weekly reporting on engineer performance, customer service delivery within your region and C4W status of jobs
- To act as escalation for customer needs, complaints, and concerns with a sense of urgency.
- Management of the Lead Engineers to deliver a first-class service to all our customers whilst clearly delegating the lead engineer's responsibilities of day-to-day management of regional engineers.
- Audit and authorise service department running costs, Inc. Time sheets, expenses, parts ordered, commissions, and fuel expense.
- Service docket reviews for every completed engineer job per day to determine if further customer support is required, paying particular attention to further action calls raised.
- Responsible for Regional P&L and profitability in accordance with agreed target parameters.
- Take ownership of all customers in relation to all aspects of service delivery.
- Performance reviews of all regional engineers and competency reviews to support training requests.
- To ensure first-time fix rates of 85% within your region based on good stock control, analysis of customer equipment, and sufficient technical training
- Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company's commitments to its customers.
- Management of the regional scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and planning basis, and ensuring deployment of engineers on call-out works within the SLA of customers or NSI response times.
- To monitor Health and Safety Compliance – completion of toolbox talks, health and safety audits (PPE, Ladder, vehicle etc.), reporting accidents, near misses and dangerous occurrences.
What you bring
team management
assertive
field experience
excellent communicator
proven results
remote management
- Experience of managing a large group of fire & security service engineers and ideally, you will have experience in managing a team remotely.
- Ideally, you will have experience in the field and be comfortable getting stuck in where needed.
- Excellent communicator with experience of managing an effective service team with proven results.
- Experience in working in a similar role previously.
- You will be professional, Assertive, and have a positive approach whilst also be comfortable in having the difficult conversations when required.
- You will have experience within the fire and security industry
- Enthusiastic and effective man management skills.
- Experience of working in a challenging/fast-paced environment
- Paid Refer A Friend Scheme
- Attractive Bonus Scheme - up to £8,000 per annum
- Additional Day holiday for each full year of completed service
- Mental Health & Well-being Scheme
- 4 x Life Assurance
- Company Laptop & Mobile Phone
- Development and progression opportunities
- Royal London Pension Scheme
- Employee Recognition Scheme
- Company Car & Fuel Card
- Basic Salary £45,000 - £48,000 Subject to experience
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- unfortunately, visa sponsorship is not provided
- background checks for right to work and criminal record may be required
People also searched
Company
Overview
90,000 systems
Installed Systems
The company maintains an extensive network of fire safety and security systems across the country.
72,000+ sites
National Footprint
The company's systems protect a vast number of locations, showcasing its widespread presence.
- Born from a merger of specialist fire and security brands, it grew into a national powerhouse serving homes, businesses and public organisations.
- With robust NSI and BAFE accreditations, the company ensures top-tier compliance, earning the trust of blue‑chip clients and independent entrepreneurs alike.
- Projects range from installing complex fire detection systems in corporate campuses to securing residential properties and public‑sector sites.
- The business thrives on blending tailored solutions (from extinguishers to suppression systems) with scalable monitoring and maintenance plans.
8% Improvement
Employee Engagement
Annual employee engagement has shown a steady improvement since 2018.
- ‘culture of connectivity’ runs throughout our national operation
- recruit only the best in class and retain them through continually investing in their development
- Employee Assistance Programme offering free counselling and annual health checks
- GeoTab vehicle monitoring to promote safe driving, reduce fuel consumption and emissions
- Cycle2Work scheme and free annual flu jab for all staff
19% Fleet Electric
Electric or Hybrid Vehicles
As of March 31, 2024, 19% of the company's fleet consists of electric or hybrid vehicles, up from 16% in the previous fiscal year.
Top 25% Globally
EcoVadis Silver Award
The company has achieved the EcoVadis Silver award, placing it in the top 25% globally for environmental sustainability.
90% Components Reused
Security Component Recycling
Over 90% of security components are reused or recycled, demonstrating a strong commitment to circularity.
7% Fuel Reduction
Fuel Consumption Decrease
GeoTab fleet monitoring has achieved a 7% annual reduction in fuel consumption, improving operational efficiency.
- All new company cars can be electric; head office has EV charging points.
- Offices equipped with LED sensor lighting, efficient HVAC systems, water-saving measures, and recycling programmes.
- All IT equipment is refurbished or recycled at end-of-life.
- Independent environmental assessments are conducted regularly.
3% Apprentices
Representation
Approximately 3% of the workforce are apprentices, reflecting the company's commitment to skills development.
Aiming for 5%
Diversity Goal
The company is a member of the 5% Club, aiming to increase its apprentice workforce to 5% as part of its diversity initiatives.
- Signatory of the Armed Forces Covenant and bronze Defence Employer Recognition Scheme award
- Active encouragement of applications from people with disabilities; flexibility and work‑from‑home options provided
- Merit-based approach at probation, pay review and promotion milestones
- Mental health champions and trained support team available
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