Heidelberg Materials North America
A leading supplier of construction materials, focusing on cement, concrete, aggregates, and innovative solutions.
Handle inbound calls and manage concrete/aggregate orders to deliver exceptional customer service.
3 days ago
Junior (1-3 years), Entry-level
Full Time
Australia
Office Full-Time
Company Size
27,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Sector Specialisms
Construction Materials
Cement
Aggregates
Ready Mixed Concrete
Asphalt
Sustainability
Digital Innovation
Circular Economy
Role
Description
inbound calls
order processing
concrete orders
aggregate orders
- Handle inbound customer calls from across Australia and process orders for concrete and aggregate products.
Requirements
shift flexibility
training
problem solving
resilience
collaboration
adaptability
The role looks for individuals who can adapt, collaborate effectively with customers and internal teams, and thrive in a dynamic environment.
- Work weekday shifts of 8 am‑4 pm or 9 am‑5 pm, with flexibility to cover early‑morning or evening periods and occasional Saturday shifts.
- Complete a four‑week structured training program; no prior logistics or construction experience required.
- Demonstrate problem‑solving, resilience, curiosity, and compassionate communication with customers and internal stakeholders.
Benefits
Employees work in a modern open‑plan office at the Skygate Precinct, with convenient parking, end‑of‑trip facilities, and a lively atmosphere that includes regular social events. Health and wellbeing are supported through fitness initiatives, mental‑health check‑ins, charity activities and fresh fruit deliveries.
Heidelberg Materials offers a permanent position with a competitive benefits package, a focus on sustainability, and a commitment to diversity and inclusion within a global organization.
- Receive a quarterly performance‑based bonus and a set roster that includes a regular day off after a Saturday shift.
- Access benefits such as salary sacrifice, learning and development opportunities, paid parental and grandparent leave, discounts on concrete and quarry products, novated leasing, health‑insurance discounts, gym memberships, car‑hire discounts, and a 10 % discount at JB HiFi.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Over 100 years
Industry Expertise
The company has been delivering construction materials expertise for over a century, contributing to the evolution of modern construction techniques.
- As one of the largest suppliers in North America, it provides high-quality cement, aggregates, and concrete for various sectors.
- The company’s products are integral to the construction of everything from highways and bridges to residential homes and commercial spaces.
- A recognized leader in sustainability, delivering eco-friendly solutions to reduce the carbon footprint of construction.
- Strong presence across North America includes a network of plants, terminals, and distribution sites, ensuring reliable delivery and service.
- Committed to enhancing communities with durable and sustainable materials, supporting advancements in construction techniques and material science.
Culture + Values
- We are committed to safety and aim for zero harm in all areas of our operations.
- We embrace collaboration and actively work together to solve challenges.
- We foster a culture of continuous improvement and innovation.
- We value responsibility and are dedicated to the highest ethical standards.
- We promote accountability at all levels of the organization.
Environment + Sustainability
2050
Net Zero CO2 Target
Aiming to achieve net-zero carbon dioxide emissions by 2050, balancing emissions with removals.
30%
CO2 Reduction Target
Aiming for a 30% decrease in carbon dioxide emissions by 2030 compared to current levels.
100%
Renewable Energy Target
Committed to sourcing all energy needs from renewable sources in North America by 2025.
20%
CO2 Emissions Reduction
Reduced carbon dioxide emissions per ton of product by 20% since 1990.
- Active investment in sustainable products and solutions, including low-carbon concrete.
Inclusion & Diversity
24% Leadership Roles
Women in Leadership
Currently, women hold 24% of leadership positions within the organization, reflecting the company's progress in achieving gender balance at senior levels.
50% Global Workforce
Diverse Backgrounds
The company has a 50% representation of employees from diverse backgrounds in its global workforce, indicating a strong commitment to inclusivity.
30% by 2025
Women in Management
The organization aims to reach 30% women in management roles by 2025, showcasing its dedication to advancing gender equality in leadership.
- Implemented mentorship and leadership programs to support career advancement for underrepresented groups.