Service Coordinator III

Description

• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Coordinates service resources, dispatches and assigns team members to project.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.

Requirements

• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Knowledge of Word, Excel, Outlook, and Windows.
• Strong attention to detail and enjoy working in fast paced environment.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
• Certificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.

Benefits

• Paid time off, including in support of volunteer and parental leave needs.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Flexible Location Day: On Fridays enjoy the flexibility to work from a location that best suits your productivity and personal needs
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Training + Development

Interview process

Visa Sponsorship

Security clearance