Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
Coordinates service resources, dispatches and assigns team members to project.
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
Requirements
word
excel
outlook
hvac
customer service
degree
Must be organized with the ability to multi-task and prioritize daily interruptions.
Knowledge of Word, Excel, Outlook, and Windows.
Strong attention to detail and enjoy working in fast paced environment.
Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
Certificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.
Benefits
Paid time off, including in support of volunteer and parental leave needs.
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Flexible Location Day: On Fridays enjoy the flexibility to work from a location that best suits your productivity and personal needs
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
Delivers cutting-edge climate solutions.
Global leader in creating sustainable, energy-efficient HVAC systems and services.
Offers a wide range of products, including air conditioning, heating, and ventilation systems.
Works with clients across residential, commercial, and industrial sectors to reduce energy consumption.
Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency.
Typical projects include large-scale HVAC installations in commercial and industrial buildings.
Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.
Culture + Values
Customer First
Integrity
Innovation
Sustainability
Teamwork
Excellence
Environment + Sustainability
Leveraging technology to deliver sustainable solutions
Focused on creating energy-efficient products and solutions for customers
Inclusion & Diversity
Focus on hiring diverse talent through global recruitment strategies
Promoting diverse leadership teams across business functions