Solar Programs Project Manager I - Consumer Protection (Remote - US)

Description

• Attend and actively participate in regular internal and client meetings.
• Work with consumers (both telephonically and via email) on their complaints and help facilitate resolution of those complaints with the consumer's solar companies
• Document statistics contributing to disciplinary and complaint reporting.
• Perform and/or manage special projects related to consumer protection issues, as assigned.
• Help identify ways to strengthen consumer protections in the Program.
• Work as a member of a high-performing team to help address complaints by consumers participating in the Illinois Shines program (the "Program").
• Timely draft pre-disciplinary and disciplinary-related letters to entities alleged to have violated Program requirements, consistent with Disciplinary Action SOP, Illinois Shines Style Guide and related documents concerning letter drafting.
• Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements.
• Follow established SOPs for complaint resolution, disciplinary action, and other processes, including communicating directly with solar vendors and customers.
• Conduct informal mediation with Program entities (and unregistered entities and consumers, as necessary) related to alleged Program violations.
• Attend other regular and special department and company-wide meetings, as scheduled.
• Document and categorize complaints received.
• Update public-facing Consumer Protection Database.
• Provide educational materials related to consumer protection requirements and best practices for vendors participating in Illinois Shines.
• Draft disciplinary-related letters to vendors alleged to have violated Program requirements.

Requirements

• A bachelor's degree
• A one page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting)
• A minimum of 2 years of relevant work experience in consumer protection, complaint handling, and/or solar energy
• Experience with Salesforce
• Experience with a renewable energy credit program
• Strong written and verbal communication skills
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
• Exceptional attention to detail and ability to handle multiple cases
• Complaint handling experience within the solar energy industry
• Proficiency in Spanish, including written communication

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance