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Lettings Assistant
Riverside
Assist with end‑to‑end lettings, managing empty homes and creating tenancies.
13d ago
£23,855 - £26,198
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Liverpool, England, United Kingdom
Onsite
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
tenancy creation
pre‑tenancy checks
property advertising
home management
application updates
regulatory compliance
- Prepare sign up documentation and create tenancies in the housing management system. Complete and upload the CORE form for all lettings.
- Carry out appropriate pre-tenancy checks for management lets, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Support with on-boarding new customers through the Digital Tenancy Sign Up portal.
- Advertise properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate.
- Support end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with Lettings Officers and Team Leaders to ensure that properties are let as quickly as possible, to the required standard.
- Produce letters to outgoing customers using relevant templates to confirm that their notice to end their tenancy has been received.
- Update customer housing applications where Choice-Based Lettings and Common Housing Register (CHR) partnerships delegate this responsibility to housing providers.
- Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.
What you bring
open housing
salesforce
microsoft dynamics
microsoft office
proactive
customer focus
- Competence in using Open Housing and Salesforce, or CX (Civica) and Microsoft Dynamics.
- Proactive approach, able to work flexibly and adapt to changing situations.
- Proven ability to show initiative and take ownership of tasks.
- Proficient in use of Microsoft Office Suite.
- A strong customer focus, with excellent written and verbal communication skills.
- Experience of working in Lettings
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Competitive pay & generous pension
- Flexible working options available
- Investment in your learning, personal development and technology
- 28 days holidays plus bank holidays
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no sponsorship offered; candidates must already have legal right to work in the uk.
Information not given or found
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Company
Overview
- Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
- Specializes in social care, working to improve the lives of vulnerable people through tailored services.
- Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
- Offers a range of services like homelessness prevention, mental health support, and youth services.
- Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
- Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
- Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
- A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
- We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
- We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
- We believe in collaboration, working together to achieve our vision and deliver the best possible service.
- We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
- We are passionate about making a difference and delivering quality services to our communities.
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
- Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
- Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
- Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
- Already reduced carbon emissions for residents.
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
- Committed to fostering an inclusive culture where everyone feels they belong.
- Set measurable targets to increase the representation of women in leadership roles.
- Strive to ensure a diverse workforce through recruitment practices and employee development programs.
- Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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